QPR Training Specialist

Job Summary:

The QPR Training Specialist supports the QPR Training & Quality Control Manager in the design, development, coordination, and delivery of training programs for QPR subcontractors. This role collaborates with the Training & Quality Control Manager to identify training needs, develop individual and team development plans, and ensure training programs effectively support contractor competency and performance.

The Training Specialist provides ongoing mentoring, coaching, and constructive feedback to support subcontractor development and assists with recruitment, onboarding, and role-specific training. The role also supports the integration of new standards, guidelines, and policies into QPR training materials and processes and identifies opportunities to enhance the effectiveness, efficiency, and overall quality of the QPR training environment.

Major Responsibilities:

• Supports the design, development, and delivery of QPR training programs through online learning modules, instructional materials, interactive workshops, and other learning formats. Assists with the development and selection of course content and training resources based on identified team and individual development needs.
• Partners with the QPR Training & Quality Control Manager to identify training needs, assess performance gaps, and develop training plans that support contractor competency, performance, and ongoing professional development.
• Coordinates training schedules and logistics in collaboration with the Training & Quality Control Manager, balancing training requirements with operational needs to minimize disruption to QPR service delivery. Assigns QPR contractors to required training sessions and modules.
• Provides mentoring, coaching, and developmental feedback to new and existing QPR contractors to strengthen knowledge, skills, consistency, and overall performance.
• Supports QPR subcontractor recruitment and onboarding by assisting with candidate evaluation, role-specific training, orientation, and competency development in partnership with the Training & Quality Control Manager.
• Provides input and recommendations regarding contractor performance and development, including onboarding completion, transfers, advancement opportunities, corrective action, and continued assignment, in accordance with established QPR processes and management direction.
• Supports the integration of new ED-Q Standards into QPR training and operational practices, including updates to training materials, guidelines, and related resources to promote consistency and compliance.
• Assists with the development and maintenance of QPR SOPs, training procedures, and compliance-related materials to ensure training practices remain current, consistent, and aligned with organizational and IAED requirements.
• Evaluates training effectiveness and identifies opportunities for improvement by reviewing learner performance, feedback, and operational outcomes and recommending enhancements to training content, delivery methods, and learning resources.
• Recommends processes, tools, and technologies that improve the efficiency, accessibility, consistency, and effectiveness of the QPR training environment.
• Maintains accurate training records and documentation, including completion status, competency tracking, training materials, and other records necessary to support QPR operational and compliance requirements.
• Performs other duties and responsibilities as assigned.

Qualifications

Education and/or Experience:

• Bachelor’s degree (or equivalent experience)
• Experience in a Training Position or a similar role.
• Strong knowledge of training and development principles, practices, and methodologies.
• Excellent presentation and communication skills.
• Proficiency in using learning management systems (Talent LMS) and e-learning platforms.
• Strong organizational and interpersonal skills.
• International Academies of Emergency Dispatch (IAED), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), or Emergency Police Dispatch (EPD) Certified
• Current Emergency Dispatch Triple (EMD, EFD, and EPD) ED-Q certification (or certified within 6 months of job acceptance)

Credit will be given for work experience equivalent to the required education.

Preferences:

• 2-4 years of experience in project management, business analysis, or a related field.
• Experience with project management software (e.g., Teamwork Project, Salesforce, Wrike, Smartsheet) and data analysis tools (e.g., Excel, Tableau).
• Experience in problem-solving, interpreting complex data elements, articulating findings, and providing solutions in high-stress work environments.
• Experience as a PDC Contractor with QPR in a Mentor and/or Training Roles.
• Training experience in an emergency dispatch call center setting
• Current or previous Emergency Dispatcher - Quality (ED-Q) Instructor certification.
• Knowledge of internal processes and company mission/values.

Skills:

• Strong analytical and problem-solving skills.
• Attention to detail in training presentations and courses.
• Excellent organizational and time management abilities.
• Ability to communicate effectively, orally and in writing, and to maintain records and prepare reports.
• Ability to establish and maintain effective working relationships as necessitated by the work.
• Ability to accurately assess and analyze situations and draw conclusion(s).
• Proficiency in data analysis and reporting.
• Ability to work independently and as part of a team.
• Ability to follow direction provided by Training Manager.
• Skilled in the use of personal computers and associated programs and applications necessary for successful job performance.

Physical Requirements/Essential Job Functions

• Fosters a supportive learning environment where contractors can thrive and continuously improve their skills, contributing to the overall success and growth of QPR’s workforce.
• Provides initial guidance and support to contractors, ensuring they understand QPR standards, processes, and expectations.
• Provide ongoing coaching and feedback, continuously mentoring contractors by offering constructive feedback on their performance, identifying areas for improvement, and suggesting development opportunities.
• Assists in designing and implementing targeted development plans for contractors based on their roles and performance reviews. This includes recommending additional training modules or workshops to enhance specific skills relevant to role functions.
• Assists in developing effective & interactive training programs & materials to support contractor development & organizational enhancement. Participates in the evolution of the QPR training program.
• Assists the Training Manager in evaluating the effectiveness of the mentorship and training programs by gathering feedback from contractors and assessing their progress over time.
• Actively participates in meetings designed to improve the overall functions of PDC. Assists or conducts conference calls with PDC contractors regarding the training environment to obtain status checks on all training projects.
• Assists or leads training sessions with the training team to provide support with instructions and build vital competencies.
• Throughout the training process & after training session’s completion, the training administrator assists the training manager in assessing effectiveness via feedback from the attendees.
• This typical office job requires sitting for long periods at a desk, occasionally moving, standing, and walking. It requires rapid use of arms, hands, or fingers to handle or manipulate objects or operating equipment, tools, and/or instruments, requiring fine eye-hand coordination.
• The work environment is composed of moderate noise (examples: business office with computers and printers, light traffic)
• Standard office environment with occasional travel to project sites (less than 25%)
• May require extended hours during peak project phases.

Our Company: Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc. Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Emergency Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net