{"id":2467541,"url":"https://alion.io/job/priority-dispatch-qpr-training-specialist","title":"QPR Training Specialist","company":{"id":2301551,"name":"Priority Dispatch","domain":"prioritydispatch.net","url":"https://alion.io/company/prioritydispatch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Education","role_family":"Education","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":670},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Smartsheet","optional":false},{"name":"Wrike","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-13T19:03:18Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T19:03:18Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary:\nThe QPR Training Specialist supports the QPR Training & Quality Control Manager in the design, development, coordination, and delivery of training programs for QPR subcontractors. This role collaborates with the Training & Quality Control Manager to identify training needs, develop individual and team development plans, and ensure training programs effectively support contractor competency and performance.\nThe Training Specialist provides ongoing mentoring, coaching, and constructive feedback to support subcontractor development and assists with recruitment, onboarding, and role-specific training. The role also supports the integration of new standards, guidelines, and policies into QPR training materials and processes and identifies opportunities to enhance the effectiveness, efficiency, and overall quality of the QPR training environment.\nMajor Responsibilities:\nSupports the design, development, and delivery of QPR training programs through online learning modules, instructional materials, interactive workshops, and other learning formats. Assists with the development and selection of course content and training resources based on identified team and individual development needs.\nPartners with the QPR Training & Quality Control Manager to identify training needs, assess performance gaps, and develop training plans that support contractor competency, performance, and ongoing professional development.\nCoordinates training schedules and logistics in collaboration with the Training & Quality Control Manager, balancing training requirements with operational needs to minimize disruption to QPR service delivery. Assigns QPR contractors to required training sessions and modules.\nProvides mentoring, coaching, and developmental feedback to new and existing QPR contractors to strengthen knowledge, skills, consistency, and overall performance.\nSupports QPR subcontractor recruitment and onboarding by assisting with candidate evaluation, role-specific training, orientation, and competency development in partnership with the Training & Quality Control Manager.\nProvides input and recommendations regarding contractor performance and development, including onboarding completion, transfers, advancement opportunities, corrective action, and continued assignment, in accordance with established QPR processes and management direction.\nSupports the integration of new ED-Q Standards into QPR training and operational practices, including updates to training materials, guidelines, and related resources to promote consistency and compliance.\nAssists with the development and maintenance of QPR SOPs, training procedures, and compliance-related materials to ensure training practices remain current, consistent, and aligned with organizational and IAED requirements.\nEvaluates training effectiveness and identifies opportunities for improvement by reviewing learner performance, feedback, and operational outcomes and recommending enhancements to training content, delivery methods, and learning resources.\nRecommends processes, tools, and technologies that improve the efficiency, accessibility, consistency, and effectiveness of the QPR training environment.\nMaintains accurate training records and documentation, including completion status, competency tracking, training materials, and other records necessary to support QPR operational and compliance requirements.\nPerforms other duties and responsibilities as assigned.\nQualifications\nEducation and/or Experience:\nBachelor’s degree (or equivalent experience) \nExperience in a Training Position or a similar role. \nStrong knowledge of training and development principles, practices, and methodologies. \nExcellent presentation and communication skills. \nProficiency in using learning management systems (Talent LMS) and e-learning platforms. \nStrong organizational and interpersonal skills. \nInternational Academies of Emergency Dispatch (IAED), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), or Emergency Police Dispatch (EPD) Certified \nCurrent Emergency Dispatch Triple (EMD, EFD, and EPD) ED-Q certification (or certified within 6 months of job acceptance) \nCredit will be given for work experience equivalent to the required education.\nPreferences:\n2-4 years of experience in project management, business analysis, or a related field. \nExperience with project management software (e.g., Teamwork Project, Salesforce, Wrike, Smartsheet) and data analysis tools (e.g., Excel, Tableau). \nExperience in problem-solving, interpreting complex data elements, articulating findings, and providing solutions in high-stress work environments. \nExperience as a PDC Contractor with QPR in a Mentor and/or Training Roles. \nTraining experience in an emergency dispatch call center setting \nCurrent or previous Emergency Dispatcher - Quality (ED-Q) Instructor certification. \nKnowledge of internal processes and company mission/values. \nSkills:\nStrong analytical and problem-solving skills. \nAttention to detail in training presentations and courses. \nExcellent organizational and time management abilities. \nAbility to communicate effectively, orally and in writing, and to maintain records and prepare reports.\nAbility to establish and maintain effective working relationships as necessitated by the work.\nAbility to accurately assess and analyze situations and draw conclusion(s).\nProficiency in data analysis and reporting. \nAbility to work independently and as part of a team. \nAbility to follow direction provided by Training Manager.\nSkilled in the use of personal computers and associated programs and applications necessary for successful job performance.\nPhysical Requirements/Essential Job Functions\nFosters a supportive learning environment where contractors can thrive and continuously improve their skills, contributing to the overall success and growth of QPR’s workforce.\nProvides initial guidance and support to contractors, ensuring they understand QPR standards, processes, and expectations. \nProvide ongoing coaching and feedback, continuously mentoring contractors by offering constructive feedback on their performance, identifying areas for improvement, and suggesting development opportunities. \nAssists in designing and implementing targeted development plans for contractors based on their roles and performance reviews. This includes recommending additional training modules or workshops to enhance specific skills relevant to role functions.\nAssists in developing effective & interactive training programs & materials to support contractor development & organizational enhancement. Participates in the evolution of the QPR training program.\nAssists the Training Manager in evaluating the effectiveness of the mentorship and training programs by gathering feedback from contractors and assessing their progress over time. \nActively participates in meetings designed to improve the overall functions of PDC. Assists or conducts conference calls with PDC contractors regarding the training environment to obtain status checks on all training projects.\nAssists or leads training sessions with the training team to provide support with instructions and build vital competencies.\nThroughout the training process & after training session’s completion, the training administrator assists the training manager in assessing effectiveness via feedback from the attendees.\nThis typical office job requires sitting for long periods at a desk, occasionally moving, standing, and walking. It requires rapid use of arms, hands, or fingers to handle or manipulate objects or operating equipment, tools, and/or instruments, requiring fine eye-hand coordination. \nThe work environment is composed of moderate noise (examples: business office with computers and printers, light traffic) \nStandard office environment with occasional travel to project sites (less than 25%) \nMay require extended hours during peak project phases. \nOur Company: Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc. Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Emergency Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net","description_format":"text","description_chars":8771,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Urgent & Emergency Care","Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-10-13T19:03:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:11","win:early","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/priority-dispatch-qpr-training-specialist","json_url":"https://alion.io/job/priority-dispatch-qpr-training-specialist.json","meta":{"generated_at":"2026-10-15T05:22:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2301551},"rest":"https://alion.io/mcp/rest/get_company?id=2301551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpriority-dispatch-qpr-training-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpriority-dispatch-qpr-training-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpriority-dispatch-qpr-training-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/priority-dispatch-qpr-training-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpriority-dispatch-qpr-training-specialist"}]}