{"id":3192389,"url":"https://alion.io/job/priority-enterprise-customer-success-manager-prisma","title":"Enterprise Customer Success Manager, Prisma","company":{"id":55625,"name":"Priority","domain":"priority.com.gr","url":"https://alion.io/company/priority","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-24T00:55:29Z","employer_posted_date":null,"last_verified_at":"2026-10-24T00:55:29Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job title:Enterprise Customer Success Manager\nReports to:Director of Customer Success- Prisma\n\nDepartment:Prisma\nLocation:Remote\nGrade:18\nAbout Priority Commerce:\nPriority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.\n\nWe achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.\n\nAt Priority Commerce, we're driven by results. We expect our people to be known for results- bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.\n\nAbout the Role:\nPrisma is transforming the multifamily industry through innovative payment solutions and resident technology. We're looking for a strategic, commercially minded Enterprise Customer Success Manager who thrives on building executive relationships, driving customer adoption, influencing revenue growth, and helping customers achieve measurable business outcomes.\n\nThis is a highly visible role responsible for owning Prisma's most strategic and complex customer relationships. The Enterprise Customer Success Manager serves as the executive business leader for assigned accounts, partnering with senior customer stakeholders to maximize business value, drive adoption, identify revenue growth opportunities, and ensure long-term strategic success.\n\nThis role requires a highly independent, consultative professional who is comfortable navigating ambiguity, influencing executive decision-makers, leading complex cross-functional initiatives, and acting as the quarterback for customer success across the organization.\n\nResponsibilities:\n\nOwn a portfolio of Prisma's largest and most strategic multifamily customers, serving as the executive relationship owner throughout the customer lifecycle.\n\nBuild trusted relationships with executive sponsors, regional leadership, and operational stakeholders by understanding their business objectives and aligning Prisma solutions to long-term strategic goals.\n\nDevelop multi-year strategic account plans that increase customer adoption, improve business outcomes, protect recurring revenue, and identify expansion opportunities.\n\nQuarterback complex customer initiatives by aligning Sales, Product, Engineering, Support, Finance, Operations, and Implementation teams to deliver a seamless customer experience and successful business outcomes.\n\nLead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and executive planning sessions that reinforce ROI, communicate strategic value, and influence executive decision-making.\n\nDevelop and execute customer Success Plans that align executive priorities with measurable adoption, retention, and growth objectives.\n\nDrive customer adoption by developing tailored engagement strategies that increase resident utilization, payment volume, and overall platform value.\n\nProactively identify, develop, and influence expansion opportunities by understanding customer priorities, recommending additional Prisma solutions, building executive business cases, and partnering with Sales to drive revenue growth.\n\nMonitor customer health, proactively identify business risks, and develop executive-level mitigation strategies that improve retention, protect recurring revenue, and strengthen customer partnerships.\n\nServe as the voice of the customer by uncovering business requirements, translating customer feedback into actionable insights, and influencing Product roadmap discussions.\n\nDevelop and maintain executive relationships while serving as the primary strategic advisor responsible for customer retention, growth, and long-term business planning across assigned accounts.\n\nInfluence customer business strategy by leveraging industry trends, benchmarking, and consultative recommendations that improve operational performance and maximize return on investment.\n\nAssist in configuration of the product against customer specifications\n\nAbility to provide revenue forecasting reports to sales and leadership management\n\nLead complex customer escalations with urgency and ownership, coordinating internal stakeholders and maintaining executive-level communication throughout resolution.\n\nUse customer data, industry trends, financial metrics, and business insights to guide strategic conversations, identify opportunities, forecast customer growth, and influence customer success strategies.\n\nContinuously improve the Customer Success organization by identifying scalable process improvements, mentoring teammates, sharing best practices, and contributing to the evolution of strategic account management.\n\nWhat Success Looks Like:\nSuccess in a Enterprise Customer Success Manager (CSM) role is measured by how effectively you help customers achieve their desired outcomes, deepen their relationship with the company, and drive long-term business growth. It’s about being both a trusted advisor to the customer and a strategic partner to the business.\n\nCandidate Requirements:\n\n7+ years of experience in Enterprise Customer Success, Strategic Account Management, Enterprise SaaS, Consulting, or a related customer-facing leadership role.\n\nDemonstrated success managing complex enterprise customer relationships and influencing executive stakeholders.\n\nProven ability to drive customer adoption, protect recurring revenue, and influence measurable revenue growth within existing customer portfolios.\n\nExperience developing executive business cases and partnering with Sales to expand strategic customer relationships.\n\nStrong commercial acumen with the ability to identify customer business challenges and translate them into growth opportunities.\n\nExceptional executive communication, presentation, negotiation, and relationship-building skills.\n\nStrong organizational, analytical, consultative, and project management abilities.\n\nDemonstrated ability to independently lead complex customer initiatives involving multiple cross-functional stakeholders.\n\nProficiency with CRM platforms such as HubSpot or Salesforce.\n\nAbility to travel up to 20%.\n\nPreferred Experience\n\nExperience in PropTech, FinTech, multifamily housing, digital payments, banking, or enterprise software.\n\nExperience managing strategic customer portfolios representing significant recurring revenue.\n\nExperience presenting to executive audiences including C-suite, Vice Presidents, and Regional Leadership.\n\nExperience mentoring Customer Success professionals or leading cross-functional strategic initiatives.\n\nWork Environment & Culture:\nWe believe that performance and experience go hand in hand - an exceptional Employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.\n\nOur culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.\n\nCompensation & Benefits:\nCompensation range:$100,000 - $115,000 + bonus\n\nWe invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.\n\nFinancial Wellness\n\nBonus programs\n\n401(k) match\n\nEmployee Stock Purchase Program (ESPP)\n\nHSA and FSA options\n\nFinancial wellness resources and employee discount programs\n\nHealth & Well-being\n\nMedical, dental, and vision coverage\n\nMental health support for employees and dependents through Lyra Health\n\nFamily planning and women’s health benefits through Carrot\n\nGym membership reimbursement and virtual wellness programs (including yoga)\n\nTime Off\n3 weeks PTO to start, with unlimited PTO after year one\n\nGrowth & Development\n\nEducation expense reimbursement\n\nLeadership development programs\n\nCertified Payments Professional (CPP) certification support\n\nWe believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.\n\nTraditional Physical Requirements:\n\nRequires prolonged sitting, standing, bending, stooping and stretching.\n\nRequires the ability to lift 10 pounds.\n\nRequires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).\n\nJoin our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":9104,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Gym membership","Unlimited PTO","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-24T02:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/priority-enterprise-customer-success-manager-prisma","json_url":"https://alion.io/job/priority-enterprise-customer-success-manager-prisma.json","meta":{"generated_at":"2026-10-25T01:55:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55625},"rest":"https://alion.io/mcp/rest/get_company?id=55625"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpriority-enterprise-customer-success-manager-prisma"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpriority-enterprise-customer-success-manager-prisma"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpriority-enterprise-customer-success-manager-prisma"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/priority-enterprise-customer-success-manager-prisma\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpriority-enterprise-customer-success-manager-prisma"}]}