{"id":3252302,"url":"https://alion.io/job/priority1-customer-success-manager","title":"Customer Success Manager","company":{"id":2854445,"name":"Priority1","domain":"priority1.com","url":"https://alion.io/company/priority1-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":64,"open_postings":86,"ghost_share":0.593,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Little Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":45000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-27T07:34:23Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":64},"description":"Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.\nPriority-1, Inc. is a domestic freight services company that specializes in offering full service, nationwide logisticsservices to its customers. Priority-1 focuses on Less Than Truckload (LTL), Truckload (TL) and Expedited services. The Customer Success Manager’s primary duties are to manage relations with, support, service, and be a liaison to, existing assigned book of customers regardingtheir freight transportation needs.\nJob Duties\nMaintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction\n\nConduct proactive customer meetings to gain a comprehensive understanding of Priority1’s services, create a strategic plan for each account to identifyand track revenue trends, recognize opportunities to make additionalsales, and analyze competitive threats\n\nManage decisions regardingaccount margins, credit profiles, cargo claims processing and resolution, and other account-related functions\n\nEvaluate existing customers’ needs and identifyand execute on additionalsales opportunities through multiple service offerings\n\nMake high -level determinations on accounts and anticipatecustomer concerns and address them with the customer and related Priority-1 support and operations teams\n\nAct as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams’ execution of account decisions\n\nConsult with customers with a goal to enhance efficiency in their freight transportation processes\n\nEffectively communicate account status with leadership in a timely manner\n\nOversee account process and details in Priority1’s Customer Relationship Management (CRM) system\n\nGenerate reports to monitorcustomer trends and exercise discretion and independent judgment to implement significant decisions\n\nDevelop new customer relationships\n\nWork independently with minimal supervision from leadership\n\nQualifications\n1+ year of logisticsexperience preferred\n\nBachelor’s Degree Preferred\n\nNaturally enthusiastic and energetic\n\nDetermined to be part of a winning team\n\nA burning desire to be successful\n\nCompensation & Benefits\n$45,000 Base Salary + Competitive Commission Structure\n\nMedical Insurance with premiums paid at 100% for employees AND dependents\n\nDental Insurance 100% paid for Employee\n\nVision Insurance\n\nHSA with Employer Contributions\n\nLife Insurance\n\nShort Term Disability\n\nLong Term Disability\n\n401(k) Plan\n\nProfit Sharing: Typical annual contribution of 15% of total eligible compensation\n\nPaid Holidays AND PTO\n\nCancer, Critical Illness, and Accident Policies available\n\nPhysical Requirements:\nJob functions require long periodsof sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nPriority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nPriority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email .\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)","description_format":"text","description_chars":5209,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-25T22:37:02Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.289,"p_room":0.28,"age_days":64,"expected_fill_days":24,"reasons":["conf:26","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":45000,"is_top_pay":false},"html_url":"https://alion.io/job/priority1-customer-success-manager","json_url":"https://alion.io/job/priority1-customer-success-manager.json","meta":{"generated_at":"2026-10-27T11:20:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13424,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2854445},"rest":"https://alion.io/mcp/rest/get_company?id=2854445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpriority1-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpriority1-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpriority1-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/priority1-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpriority1-customer-success-manager"}]}