{"id":1642036,"url":"https://alion.io/job/prism-customer-experience-and-operations-executive","title":"Customer Experience and Operations Executive","company":{"id":7523,"name":"PRISM+","domain":"prismplus.sg","url":"https://alion.io/company/prismplus","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":79,"open_postings":16,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-01T22:26:46Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-23T03:43:34Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses-disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.\nJoin us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow\nRequirements\nLead and manage a team of technicians and in-house agents to achieve operational success.\nEnsure teams are delivering excellent operational standards for both experience and quality that are set out.\nDevelop and run projects to solve business operational problems structurally.\nWorkload management for the team to ensure completion of projects in a timely manner.\nCreate and maintain reports for overall team performance.\nAnalyze data to highlight trends and develop resolution playbooks.\nHandle complex escalations and critical customer issues with a structured and solution-oriented approach.\nHandle other operational and ad-hoc duties as per team requirements.\nAsset and logistical management.\nRequirements\nDiploma or Degree in Business, Operations Management, Engineering, or a related field\n1-3 years of experience in customer service, operations, or technical support environments\nPrior experience in coordinating or leading technicians / ground operations teams is an advantage\nStrong problem-solving skills with the ability to manage complex operational issues and escalations\nComfortable working with data, including reporting, analysis, and identifying trends to drive improvements\nGood organisational and workload management skills, with the ability to handle multiple priorities in a fast-paced environment\nProficient in Microsoft Excel and reporting tools (e.g. Google Sheets, dashboards); familiarity with CRM or ticketing systems is a plus\nHands-on, proactive, and able to work independently with minimal supervision","description_format":"text","description_chars":2502,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Home Devices","Televisions","Computer Peripherals","Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-01T22:26:46Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.574,"p_room":1,"age_days":21,"expected_fill_days":68,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/prism-customer-experience-and-operations-executive","json_url":"https://alion.io/job/prism-customer-experience-and-operations-executive.json","meta":{"generated_at":"2026-10-23T08:21:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13330,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7523},"rest":"https://alion.io/mcp/rest/get_company?id=7523"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprism-customer-experience-and-operations-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprism-customer-experience-and-operations-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprism-customer-experience-and-operations-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prism-customer-experience-and-operations-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprism-customer-experience-and-operations-executive"}]}