{"id":2115881,"url":"https://alion.io/job/prisma-account-manager-2","title":"Account Manager","company":{"id":3866951,"name":"Prisma","domain":"poweredbyprisma.com","url":"https://alion.io/company/poweredbyprisma","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":183000,"period":"year","method":"role_country_seniority_unknown","sample_n":7560},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-08T23:22:23Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T01:54:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Account Manager - Inside Sales & Client Services\nPosition Summary\nIf you're the person who notices missing details, keeps everyone organized, and loves checking something off the list, you may be exactly who we're looking for.\nThe Account Manager is an Inside Sales and Client Services role supporting customers, Sales, and Production throughout the order lifecycle. This position combines account management, customer service, project coordination, order management, inventory replenishment, and print production support.\nYou don't need to know everything about commercial printing on day one. We're looking for someone who is organized, curious, comfortable with technology, and ready to learn. Print or manufacturing experience is a plus, but strong problem-solving, follow-through, and attention to detail matter just as much.\nKey Responsibilities\nCoordinate customer orders and print projects from order entry and job setup through production, fulfillment, and delivery. \nEnter and maintain accurate job information in our ERP/MIS system (Pace) including specifications, schedules, production notes, mailing, fulfillment, and delivery requirements. \nManage inventory replenishment for assigned customer programs by monitoring inventory and usage, initiating repeat orders, and resolving inventory exceptions. \nReview estimates, artwork, job specifications, and proofs for accuracy and communication changes as needed. \nMonitor work in progress, respond to time-sensitive issues, and proactively address problems that could impact quality or schedule.\nCommunicate order status, project updates, and questions with customers, Sales, and internal production teams. \nPartner with Prepress, Digital, Press, Bindery, Grand Format, Fulfillment, Mailing, dokshop, and Shipping to move work through production. \nSubmit estimate requests and assist with repeat orders, recurring programs, and customer account support. \nProvide backup and operational support to other Account Managers as needed. \nIdentify opportunities to simplify, standardize, and improve Client Services processes using Lean Principles. \nLearn Prisma's customers, systems, and production processes and take on greater account responsibility as your knowledge grows. \nQualifications\nWhat We're Looking For\nStrong organization, attention to detail, and follow-through. \nExcellent written and verbal communication skills, with the ability to communicate clearly and professionally with customers and internal teams. \nStrong computer skills and the ability to quickly learn new technology, ERP/MIS systems, and business processes. \nAbility to manage multiple orders, projects, and priorities in a fast-paced, deadline-driven environment. \nStrong problem-solving skills and the ability to catch issues before they become problems. \nBasic Microsoft Excel skills, including sorting, filtering, and working with spreadsheets. \nBeginner-level experience with AI tools, or an interest in learning how to use AI to work more efficiently. \nAbility to work independently while being a collaborative, flexible teammate. \nExperience in inside sales, customer service, account management, account coordination, project coordination, order management, inventory management, manufacturing, fulfillment, or print production is a plus.\nEducation & Experience\nHigh school diploma or equivalent required; college degree preferred. Experience in customer service, inside sales, operations, manufacturing, print, or another fast-paced, detail-oriented environment is preferred.\nWhat Success Looks Like\nSuccess in this role means producing accurate work, staying ahead of deadlines, catching issues before they become problems, and following through on commitments. You'll keep inventory, customer orders, and production projects moving while being a reliable resource for customers, Sales, Production, and your Client Services teammates.\nGrowth Opportunity\nThis role is a great entry point into Prisma Client Services and Account Management, with opportunities to build your knowledge of commercial printing, production operations, and customer accounts while growing into greater account ownership.","description_format":"text","description_chars":4140,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Sales & Marketing","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-08T23:22:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:1","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/prisma-account-manager-2","json_url":"https://alion.io/job/prisma-account-manager-2.json","meta":{"generated_at":"2026-10-11T01:57:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2956,"day_limit":5000,"remaining_today":2044,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3866951},"rest":"https://alion.io/mcp/rest/get_company?id=3866951"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprisma-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprisma-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprisma-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prisma-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprisma-account-manager-2"}]}