{"id":3903621,"url":"https://alion.io/job/prisma-account-manager-3","title":"Account Manager","company":{"id":3866951,"name":"Prisma","domain":"poweredbyprisma.com","url":"https://alion.io/company/poweredbyprisma","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Claude","optional":true},{"name":"Copilot","optional":true}],"status":"live","first_seen_at":"2026-11-07T01:51:12Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-07T10:10:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Commercial Printing Account Manager\nPrisma Graphic | Phoenix, AZ | Full-Time | On-Site\nYou know print. You know customers. And you know how to keep a job moving.\nA print job has a hundred moving parts and great Account Managers know how to bring them all together. At Prisma, our Account Managers are the quarterbacks of the job. They connect customers, Sales, Prepress, Production, and Shipping to make sure the details are right, expectations are clear, and commitments are met.\nWe work with some of the country's most recognizable national brands, helping bring complex printing, direct mail, and fulfillment programs to life. It's the kind of work you can see out in the world and take pride in knowing you helped make happen.\nWe're looking for an experienced commercial printing professional who understands the production process, enjoys solving problems, embraces technology, and takes pride in delivering an exceptional customer experience.\nKey Responsibilities:\nEnd-to-End Job Management: Manage the day-to-day operational execution of an assigned customer portfolio, serving as the primary operational point of contact from order intake through delivery. Partner with Sales to establish realistic expectations and ensure customer commitments are met. Coordinate changes to job requirements, specifications, and schedules while managing their impact on production and delivery.\n\nJob Specifications & Accuracy: Translate customer requirements into accurate, production-ready job tickets. Open and maintain jobs within Prisma's ERP and workflow systems, coordinating estimates, artwork, proofs, approvals, specifications, and billing information to ensure jobs are properly prepared for production.\n\nProduction Coordination: Partner with Sales, Prepress, Production, and Shipping to align priorities, coordinate schedules, resolve operational challenges, and keep jobs moving through production.\n\nProactive WIP Management: Actively monitor work in progress, anticipate potential delays or production issues, and take action to protect quality, cost, and delivery commitments.\n\nCustomer Communication & Relationship Management: Build customer confidence through timely updates, proactive expectation management, and coordinated solutions when requirements or schedules change.\n\nInventory, Fulfillment & Direct Mail Coordination: Coordinate inventory availability, fulfillment requirements, and direct mail specifications for assigned accounts, ensuring accurate information and alignment across departments.\n\nProcess Improvement & Technology: Identify opportunities to improve workflows, reduce errors, and eliminate repetitive tasks. Leverage technology, automation, and continuous improvement to increase efficiency and improve the customer experience.\n\nWhat Success Looks Like:\nOwnership & Accountability: Independently manage complex jobs, take responsibility for accurate execution, and follow through on customer commitments.\n\nProduction Expertise: Apply strong commercial printing knowledge to identify potential issues, coordinate practical solutions, and make informed decisions throughout the production process.\n\nProactive Communication: Keep customers, Sales, and internal teams informed while anticipating challenges and managing expectations before issues escalate.\n\nCross-Functional Collaboration: Build productive relationships across departments, coordinate competing priorities, and keep work moving without direct reporting authority.\n\nQualifications\nRequired Qualifications:\nCommercial Printing Experience: At least five years of experience in the commercial printing industry, including three or more years in account management, customer service, or production coordination. Demonstrated experience managing print jobs from order intake through delivery.\n\nPrint Production Knowledge: Strong understanding of prepress, offset and digital printing, finishing, and shipping processes. Ability to evaluate how specifications, materials, production capabilities, and scheduling decisions affect quality, cost, and delivery.\n\nComplex Job Management: Proven ability to independently manage multiple jobs, changing priorities, and tight deadlines while coordinating resources across departments.\n\nProactive Problem-Solving: Ability to anticipate production challenges, identify risks, evaluate alternatives, and work collaboratively with production teams to develop practical solutions.\n\nCommunication & Accountability: Excellent organizational, communication, and follow-through skills, with a strong commitment to accuracy, customer service, and proactive stakeholder communication.\n\nPrint ERP & Systems Proficiency: Experience using print management or ERP systems to manage job tickets, specifications, production status, and customer information.\n\nMicrosoft Office Proficiency: Strong proficiency with Microsoft Office applications, including Outlook, Excel, and Word, with the ability to manage information, organize work, and communicate effectively.\n\nTechnology & Continuous Improvement: Strong comfort with technology, the ability to learn new systems, and a demonstrated interest in improving workflows, reducing manual effort, and working more efficiently.\n\nPreferred Qualifications:\nExperience with EFI Pace, Monarch, or similar print industry ERP platforms.\n\nExperience with large-format printing, direct mail, fulfillment, or inventory-managed customer programs.\n\nExperience supporting complex, high-volume, or multi-location customer accounts.\n\nHands-on experience using AI tools such as Claude or Microsoft Copilot to analyze information, improve processes, or automate repetitive work.\n\nBachelor's degree in business administration, Communications, Graphic Communications, Print Management, or a related field.\n\nWhy Join Prisma?\nThere's something uniquely rewarding about seeing your work come to life in the real world.\nAt Prisma, we help nationally recognized brands execute complex commercial printing, direct mail, fulfillment, and inventory programs. Our Account Managers do more than process orders. They bring together the people, expertise, and production resources that transform ambitious customer projects into into tangible results.\nPrisma is growing, and we're building a Client Services organization that can grow with us. We value experience, fresh ideas, and smarter ways of working. You'll have the opportunity to apply your industry knowledge, take ownership of meaningful customer programs, and help shape the processes and systems that support our continued growth.\nWe believe great customer service starts with great execution, technology should make people's jobs easier, and good ideas can come from anywhere.\nReady to put your commercial printing expertise to work with some of the nation's most recognizable brands? 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