{"id":3526926,"url":"https://alion.io/job/private-label-staff-it-support-technician","title":"IT Support Technician","company":{"id":4421413,"name":"Private Label Staff","domain":"privatelabelstaffing.com","url":"https://alion.io/company/privatelabelstaffing","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pompano Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T14:34:24Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T14:43:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Summary\nResponsible for supporting all technology hardware and software systems in our environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent follow-through.\nJob Responsibilities:\nInstall and configure computer hardware, software, systems, mobile devices, printers, and scanners.\nAssist in coordinating audiovisual setups and providing video conferencing support.\nPreferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).\nPreferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).\nMonitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft\nEndpoint Configuration Manager (MECM).\nIdentify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or\nreplace resources as needed.\nRecommend strategies to improve efficiency, including implementing new practices, devices, and/or software.\nDemonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and\nWindows 10/11.\nCollaborate with and assist other areas of the IT department on projects and initiatives.\nWork onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.\nParticipate in after-hours (evening and weekend) on-call rotation.\nTravel to remote locations to provide support as needed.\nPerform other duties as assigned.\nMust be able to lift 50 pounds.\nRequired Skills:\nHigh school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.\n0-1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise\nexperience preferred.\nAbility to quickly learn new systems in a fast-paced environment.\nStrong problem-solving, analytical thinking, and adaptability.\nAble to manage multiple priorities and work independently or in a team.\nEffective under pressure, with strong organizational and time-management skills.\nEntry-level Tier 1 role supporting low- to medium-complexity issues.\nWorks under general guidance from senior IT staff, following documented procedures and checklists","description_format":"text","description_chars":2432,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T14:34:24Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":0,"expected_fill_days":56,"reasons":["conf:2","agency","velocity","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/private-label-staff-it-support-technician","json_url":"https://alion.io/job/private-label-staff-it-support-technician.json","meta":{"generated_at":"2026-10-31T15:25:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421413},"rest":"https://alion.io/mcp/rest/get_company?id=4421413"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprivate-label-staff-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprivate-label-staff-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprivate-label-staff-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/private-label-staff-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprivate-label-staff-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3526926}},{"tool":"search_jobs","arguments":{"company":"privatelabelstaffing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3526926},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}