{"id":3912737,"url":"https://alion.io/job/prn-ambulance-customer-service-representative-remote","title":"Customer Service Representative - Remote","company":{"id":4522298,"name":"PRN Ambulance","domain":"prnambulance.com","url":"https://alion.io/company/prn-ambulance","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":16,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-07T06:40:39Z","employer_posted_date":null,"last_verified_at":"2026-11-07T06:40:39Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary:Under the general supervision of the Communications Manager, Communications Supervisor, and/or Communication Center Lead, the Customer Service Representative (CSR) is responsible for answering and triaging all undirected calls coming into the Communications Center and directing them to the most appropriate resource.\nThis is a remote position.\nSchedule: The likely schedule will be Sunday through Tuesday and every other Wednesday, 8:00 am to 8:00 pm (3x12 or 4x12, rotating). This may change if an internal employee changes schedule prior to hire.\nCompensation:Customer Service Representative wages start at $16.90-$18.47/hr. This is a non-exempt position.\nEssential Duties & Responsibilities:\nAble to operate a multi-line, computerized phone system as well as radio communication equipment\n\nAble to navigate multiple screens and software/computer programs while simultaneously documenting all phone and radio communication using a computer aided dispatch (CAD) program\n\nPromptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers\n\nDevelop a high degree of familiarity with Company service areas and medical facilities\n\nDemonstrate exceptional customer service skills with both internal and external customers\n\nComply with all Company and customer policies and procedures as they pertain to the coordination of patient referral and transport\n\nDemonstrate the ability to professionally manage difficult interactions and effectively direct the flow of conversation\n\nAttend all mandatory meetings and trainings\n\nPerform all other duties as assigned\n\nMinimum Requirements:\nHigh School Diploma, GED, or equivalent\n\nMinimum of one (1) year of previous multi-line telephone experience or prior EMS experience\n\nAbility to type a minimum of forty (40+) words per minute\n\nDemonstrate ability to communicate clearly and professionally both verbally and in writing\n\nProficient computer skills including Microsoft Office, email, and spreadsheet software programs\n\nAbility to accurately take incoming request while simultaneously documenting the information electronically\n\nPreferred Qualifications:\nPrevious work experience as an EMS Dispatcher or Communications Technician\n\nEmergency Medical Technician (EMT) certification\n\nAdditional Requirements:\nMust be able to successfully pass the final exam for a Customer Service Representative after four (4) weeks from the first scheduled shift\n\nMust be able to successfully obtain EMD certification within six (6) months of beginning employment\n\nMust be available to work all shifts, including but not limited to, day/swing/night, weekends, holidays, and mandatory overtime as needed and perform role efficiently and consistently during shifts\n\nAble to rotate shift assignments as needed and/or required based on operational need\n\nMust be able to successfully pass pre-employment screening upon acceptance of an offer, which includes a background investigation and pre-employment drug and alcohol screening\n\nPhysical Requirements:\nMust be able to sit for an extended period of time\n\nMust be able to wear a telephone headset\n\nMust be able to hear and communicate clearly to perform job duties in person and over the telephone\n\nAdequate vision required to be able to read information from printed sources and computer screens\n\nRequires frequent repetitive hand movements, standing, walking, reaching, and grasping\n\nOriginally posted on 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