{"id":2651481,"url":"https://alion.io/job/pro-care-software-customer-support-specialist","title":"Customer Support Specialist","company":{"id":720726,"name":"Pro Care Software","domain":"procaresoftware.com","url":"https://alion.io/company/pro-care-software","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States","Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T21:16:45Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T04:37:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Procare\nFor over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.\nOver 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. \nA Little About the Role\nThe Customer Support Specialist provides support and step-by-step solutions for end-user (customer) software-related questions. Support is provided by clearly communicating solutions in a user-friendly and professional manner. The person in this position must be engaging, service-oriented, and technically minded. Customer Support Specialists commit to excellence and provide the best customer experience.\nWhat you’ll do:\nDeliver excellent customer service and support to end-users via remote connection over the telephone for up to 80% of the workday, while using and operating automated call distribution phone software and Salesforce Service Cloud \nMaintain a positive, empathetic, and professional attitude toward customers at all times \nInteract with customers to provide and process information in response to inquiries, concerns, and requests about product usage and services \nInteract with customers and utilize available resources to identify customer needs and find resolutions \nFollow standard processes and procedures with the ability to improvise solutions as needed \nRedirect, identify, or escalate customer cases to appropriate resources per Company guidelines \nOffer alternative solutions where appropriate with the objective of retaining customer’s business \nFollow up and make scheduled call backs to customers where necessary \nStay current with software changes/updates and participate in training as required \nPunctual, regular, and consistent attendance\nOur ideal candidate will have:\nProfessional phone etiquette\nExcellent communication skills, both verbal and written (typing/email) \nAbility to communicate technical information to non-technical audience \nKnowledge of customer service principles and practices \nActive listening skills \nMulti-tasking capabilities \nUnderstand the scope of support to be provided to the customer and ability to recognize when an issue needs to be escalated to Tier 2 support \nEstablish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits \nMake customer’s needs a primary focus of one’s actions, developing and sustaining productive customer relationships \nAssociate degree or equivalent work experience required\n1+ years' of customer service experience\nExperience with Accounting principles is preferred\nPrevious experience with software support, networking and troubleshooting hardware is also preferred \nIntermediate knowledge of the Windows 10 operating system and networking \nProficiency with Microsoft Office applications\nPhysical Requirements:\nThis position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods\nFrequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees\nUse of computer, telephone, and other office equipment for the greater part of the workday\nOccasional travel may be required for this position\nWhy Procare?\nExcellent comprehensive benefits packages including: medical, dental, & vision plans\nHSA option with employer contributions\nVacation time, holidays, sick days, volunteer & personal days\n401K Plan with employer match and immediate vesting\nEmployee Stock Purchase Plan\nEmployee Discount Program\nMedical, Dependent Care, and Transportation FSA Plans\nCompany paid Short and Long-Term disability and Life Insurance\nRTD EcoPass for all Denver employees\nTuition Reimbursement and continued Professional Development\nFast paced, high energy workplace environment in prime downtown location\nRegular company provided meals\nSalary\n$21 - $23/hour DOE\nLocation\nThis position can be based in our Denver, CO or Atlanta, GA offices. Procare operates in a hybrid working model based on business needs. 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