{"id":2034988,"url":"https://alion.io/job/pro-care-software-subscription-support-specialist","title":"Subscription Support Specialist","company":{"id":720726,"name":"Pro Care Software","domain":"procaresoftware.com","url":"https://alion.io/company/pro-care-software","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States","Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false},{"name":"Slack","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:14:23Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T06:24:45Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Procare\nFor over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.\nOver 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. \nA Little About the Role\nAs a Subscription Support Specialist, you will serve as the primary point of contact for resolving subscription billing inquiries, ensuring customers experience accurate, timely outcomes that protect their access to Procare's platform. You will own the end-to-end management of hardware procurement workflows and billing case resolution, navigating account risks such as softlocks and bad debt before they impact customer retention. The problems you encounter will range from routine billing adjustments to complex, cross-functional issues that require you to coordinate closely with Finance, Customer Operations, and Vendors to reach the right outcome. Your work directly supports the health of Procare's subscription base, making you a critical link between our customers and the internal teams that keep accounts active and in good standing.\nWhat you’ll do:\nSubscription & Billing Support\nAnswer and manage the Billing Support phone line\nWork and resolve cases within the Billing Support Salesforce queue\nProvide timely, accurate responses to customer billing inquiries\nResearch account discrepancies and partner with Finance as needed\nMaintain accurate case documentation and follow-up notes\nMeet established productivity and SLA expectations\nBilling & Finance Projects\nAssist with billing-related operational initiatives, including:Softlock review and account monitoring\nBad debt list research and follow-up\nAccount status updates in coordination with Finance\n\nSupport Salesforce billing workflow improvements\nPartner with Finance on process enhancements and reporting needs\nMonitor and respond internal Slack channels\nHardware Operations & Vendor Management\nProcess purchase orders to vendors for hardware fulfillment\nManage procurement and tracking of hardware inventory\nCoordinate with vendors to ensure timely shipment and order accuracy\nEscalate supply or fulfillment issues proactively\nOur ideal candidate will have:\nStrong attention to detail and analytical skills\nComfortable managing multiple queues and communication channels\nAbility to work independently and escalate appropriately\nStrong written and verbal communication skills\nAssociate degree or equivalent work experience required\n2+ years' experience in billing, finance support, subscription support, or SaaS operations\nExperience working in Salesforce (or similar CRM)\nExperience in SaaS subscription billing environments\nExperience supporting hardware procurement or vendor management\nExperience partnering directly with Finance teams and bad debt workflow\nFamiliarity with softlock is preferred\nPhysical Requirements:\nThis position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods\nFrequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees\nUse of computer, telephone, and other office equipment for the greater part of the workday\nOccasional travel may be required for this position\nWhy Procare?\nExcellent comprehensive benefits packages including: medical, dental, & vision plans\nHSA option with employer contributions\nVacation time, holidays, sick days, volunteer & personal days\n401K Plan with employer match and immediate vesting\nEmployee Stock Purchase Plan\nEmployee Discount Program\nMedical, Dependent Care, and Transportation FSA Plans\nCompany paid Short and Long-Term disability and Life Insurance\nRTD EcoPass for all Denver employees\nTuition Reimbursement and continued Professional Development\nFast paced, high energy workplace environment in prime downtown location\nRegular company provided meals\nSalary\n$22 - $24/hour DOE\nLocation\nThis position can be based in our Denver, CO or Atlanta, GA offices. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.","description_format":"text","description_chars":4562,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T15:38:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":78,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/pro-care-software-subscription-support-specialist","json_url":"https://alion.io/job/pro-care-software-subscription-support-specialist.json","meta":{"generated_at":"2026-10-12T09:30:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14477,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720726},"rest":"https://alion.io/mcp/rest/get_company?id=720726"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpro-care-software-subscription-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpro-care-software-subscription-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpro-care-software-subscription-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pro-care-software-subscription-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpro-care-software-subscription-support-specialist"}]}