{"id":840485,"url":"https://alion.io/job/pro-care-solutions-billing-operations-specialist","title":"Billing Operations Specialist","company":{"id":720726,"name":"Pro Care Software","domain":"procaresoftware.com","url":"https://alion.io/company/pro-care-software","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"QuickBooks","optional":false}],"status":"live","first_seen_at":"2026-09-09T21:03:34Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-13T23:40:11Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"About Procare\nFor over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.\nOver 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. \nA Little About the Role\nThe Accounting function's operational workload has grown around customer account maintenance, collections, and billing administration. This role centralizes that work - credit card and payment updates, collections follow-up, force churns, suspensions, and soft locks - so senior accounting staff can focus on financial reporting and higher-value projects.\nThe person in this seat keeps customer billing and account status accurate and current. They work closely with Finance, Customer Success, and Support, and are equally comfortable with a steady queue of recurring tasks and the occasional ad hoc project.\nWhat you’ll do:\nBilling & Payment Operations\nProcess customer credit card and payment method updates accurately and on time.\nEnsure contract and account terms are reflected correctly in billing systems.\nIdentify opportunities to improve or automate recurring billing and collections workflows.\nCollections & Account Lifecycle\nOwn the collections process for past-due accounts, including outreach, payment follow-up, and escalation per established procedures.\nExecute force churns for accounts that meet defined non-payment or policy criteria.\nApply account suspensions and soft locks in accordance with company billing policy and internal SLAs.\nReinstate accounts and reverse suspensions/soft locks once payment or resolution requirements are met.\nReporting & Cross-Functional Support\nMaintain clear, accurate records of all account actions taken, for audit and reporting purposes.\nRespond to internal requests from Customer Success and Support regarding account billing status.\nAssist with month-end close tasks related to collections and accounts receivable as needed.\nSupport special accounting projects - process improvements, audits, and cross-functional initiatives - as assigned by the Senior Manager, Revenue Accounting & Billing.\nHandle other ad hoc projects and administrative requests within the accounting function.\nOur ideal candidate will have:\n1-3 years' of experience in accounting, billing operations, collections, or a related field.\nAssociate's or Bachelor's degree in Accounting, Finance, Business, or equivalent experience.\nProficiency with Microsoft Excel or Google Sheets.\nStrong attention to detail and organizational skills, with the ability to manage a high volume of recurring tasks while meeting deadlines.\nClear written and verbal communication skills, including experience with customer-facing collections communication.\nComfortable following defined policies while exercising sound judgment on exceptions.\nAbility to maintain confidentiality of sensitive customer and financial information.\nExperience with accounting or billing software such as NetSuite, QuickBooks, or Stripe.\nPhysical Requirements:\nThis position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods\nFrequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees\nUse of computer, telephone, and other office equipment for the greater part of the workday\nOccasional travel may be required for this position\nWhy Procare?\nExcellent comprehensive benefits packages including: medical, dental, & vision plans\nHSA option with employer contributions\nVacation time, holidays, sick days, volunteer & personal days\n401K Plan with employer match and immediate vesting\nEmployee Stock Purchase Plan\nEmployee Discount Program\nMedical, Dependent Care, and Transportation FSA Plans\nCompany paid Short and Long-Term disability and Life Insurance\nRTD EcoPass for all Denver employees\nTuition Reimbursement and continued Professional Development\nFast paced, high energy workplace environment in prime downtown location\nRegular company provided meals\nSalary\n$24.50 - $26.75/hour DOE\nLocation\nThis position is based in our Denver, CO office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.","description_format":"text","description_chars":4697,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-12T21:41:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.722,"p_room":0.6,"age_days":63,"expected_fill_days":69,"reasons":["conf:1","win:late","crowd:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/pro-care-solutions-billing-operations-specialist","json_url":"https://alion.io/job/pro-care-solutions-billing-operations-specialist.json","meta":{"generated_at":"2026-11-14T02:14:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2779,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720726},"rest":"https://alion.io/mcp/rest/get_company?id=720726"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpro-care-solutions-billing-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpro-care-solutions-billing-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpro-care-solutions-billing-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pro-care-solutions-billing-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpro-care-solutions-billing-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":840485}},{"tool":"search_jobs","arguments":{"company":"procaresoftware.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":840485},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}