{"id":2909377,"url":"https://alion.io/job/pro-matrix-senior-operations-manager","title":"Senior Operations Manager","company":{"id":256565,"name":"Pro-Matrix","domain":"promatrix.sg","url":"https://alion.io/company/promatrix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8000,"max":11000,"currency":"SGD","period":"month","gross":true,"usd_annual":103140},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-20T00:00:00Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"The Senior Operations Manager is accountable for the performance of assigned facilities management and technical service operations across data centres and critical facilities. The role leads resident and mobile teams to deliver contractual commitments, respond promptly to customers, manage operational risks and control delivery costs. It coordinates resources across FM and Service, resolves delivery issues and develops team capability, working with BD, Commercial and Technical teams to support customer retention and profitable growth.\nOperations and Service Delivery\nLead assigned FM and Service operations, with clear ownership of each account, work activity and contractual deliverable.\nPlan and oversee preventive and corrective maintenance, service requests, emergency response and operational ad-hoc works against agreed schedules and SLAs.\nReview performance, maintenance backlogs and overdue actions; assign owners and deadlines and intervene before service failures escalate.\nResolve resource and scope conflicts between teams, coordinating support while protecting resident-site coverage and committed maintenance schedules.\nOversee mobilisation and handover of new contracts, confirming scope, staffing, asset information, procedures, access and readiness.\nCustomer Response and Contract Performance\nRemain accountable for operational customer engagement, timely responses, regular updates and closure of service issues.\nLead operational review meetings and track complaints, commitments and recovery actions through to completion.\nManage client expectations against agreed scope and service levels; escalate variations or contractual ambiguity to Commercial.\nEnsure operational reports are accurate, timely and supported by maintenance records, performance data and completed actions.\nCoordinate with BD or Client Management on customer concerns affecting retention, while retaining ownership of the operational resolution.\nIncident Risk and Change Management\nLead incident response, escalation and recovery, ensuring prompt client communication and coordination with authorised technical specialists.\nReview incident reports and root cause analyses; implement corrective and preventive actions and verify their effectiveness.\nReview risk assessments, SOPs, MOPs, EOPs and emergency response plans for assigned operations, within delegated authority and with specialist review where required.\nEnsure high-risk works follow the applicable change-control process, including client or CAB approvals, competency checks, contingency plans and rollback arrangements.\nMaintain emergency readiness, escalation contacts and business continuity arrangements through drills and periodic reviews.\nTeam Leadership and Resource Planning\nSet responsibilities, performance expectations and KPIs for site leaders, supervisors and service teams; conduct regular reviews and coaching.\nPlan manpower, rosters, leave coverage and succession; ensure deployment matches workload, contractual requirements and competency.\nMaintain competency and training plans covering technical work, customer communication, documentation and safe working practices.\nWork with HR on recruitment, development and performance matters; establish named deputies and continuity arrangements for key roles.\nMaintain regular site engagement and resolve routine operational decisions within delegated authority, escalating material risks and decisions requiring approval.\nFinancial and Vendor Control\nDevelop and manage operational budgets and forecasts; monitor labour, overtime, subcontractor, material and other delivery costs.\nReview contract profitability and cost variances with Commercial and Finance; implement savings that preserve safety and contractual service levels.\nEnsure completed work, service records and client acceptance documentation are submitted promptly to support billing and revenue recognition.\nManage vendor performance, service schedules and quality; validate completion and payment milestones before recommending payment.\nSupport procurement and supplier negotiations within approved limits, and provide operational inputs to client OPEX, CAPEX and lifecycle plans.\nSafety Compliance and Continuous Improvement\nEnforce applicable safety, security, environmental, statutory and client requirements within the contracted scope.\nCoordinate audits and inspections, maintain relevant records and close non-conformances with accountable owners and deadlines.\nSupport applicable certifications and agreed sustainability objectives, coordinating specialist input and client approvals where needed.\nReview asset condition, maintenance effectiveness and operational trends to identify reliability, productivity and resource improvements.\nStandardise work processes and improve CMMS or maintenance data, reporting and automation across assigned accounts.\nGrowth Support and Project Coordination\nIdentify equipment lifecycle, reliability and service gaps; provide qualified opportunities and supporting evidence to BD or Client Management.\nProvide surveys, scope inputs, manpower estimates and delivery assumptions for quotations and tenders, without owning routine sales chasing or prospecting.\nReview proposed projects from an operability, maintainability and service-continuity perspective; coordinate interfaces with the project delivery team.\nOversee operational ad-hoc works within assigned scope and authority; ensure major projects have a defined delivery owner and controlled handover.\nQualifications and Experience\nDiploma or degree in Mechanical or Electrical Engineering, Facilities Management or a related discipline, or equivalent relevant experience.\nPreferably at least seven years of relevant M&E, facilities or maintenance experience, including three years leading teams or multiple accounts; data centre or critical-facility experience is strongly preferred.\nPractical understanding of electrical and mechanical infrastructure, maintenance planning, critical-work controls and incident recovery.\nExperience managing SLAs, customer escalations, manpower, vendors and operational budgets.\nStrong leadership, judgement, communication and reporting skills; proficiency in Microsoft Office and CMMS or maintenance management systems.\nAble to support emergency escalations and site visits, including outside normal hours when required; support regional assignments as directed.\nPerformance Measures\nSLA achievement, preventive maintenance completion and closure of overdue work.\nCustomer response, complaint resolution and operational satisfaction.\nIncident recovery, corrective-action effectiveness and compliance with change controls.\nManpower coverage, competency, productivity and overtime control.\nOperational cost performance, contract delivery margin and timely billing documentation.\nSafety and audit action closure, vendor performance and implemented improvements.\nRole Boundaries\nOperations owns delivery, customer response, resource deployment and operational cost control. BD owns prospecting and sales conversion; Commercial owns pricing and contract governance. Technical specialists retain the required technical approval responsibilities. Major projects remain with their designated delivery owner. Approvals and commitments must follow company and client authority limits.\n\nSkills\nJudgment, Maintenance Management, Leadership, Manpower Planning, Service Level Agreement, Mechanical Engineering Management, Mechanical, Planning Maintenance, Sla Management, Customer Escalation Management, Electrical Infrastructure, CMMS, Electrical Engineering, Performance Management, Facilities Management","description_format":"text","description_chars":7609,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-20T08:30:50Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["seen:13","win:mid"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":103140,"is_top_pay":false},"html_url":"https://alion.io/job/pro-matrix-senior-operations-manager","json_url":"https://alion.io/job/pro-matrix-senior-operations-manager.json","meta":{"generated_at":"2026-11-02T23:37:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33128,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":256565},"rest":"https://alion.io/mcp/rest/get_company?id=256565"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpro-matrix-senior-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpro-matrix-senior-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpro-matrix-senior-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pro-matrix-senior-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpro-matrix-senior-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2909377}},{"tool":"search_jobs","arguments":{"company":"promatrix.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2909377},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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