{"id":2909375,"url":"https://alion.io/job/pro-matrix-supervisor","title":"Supervisor","company":{"id":256565,"name":"Pro-Matrix","domain":"promatrix.sg","url":"https://alion.io/company/promatrix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial 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deployments to optimise manpower and operational efficiency.\nManage service team performance, including discipline, attendance, and adherence to safety and operational standards.\nEnsure contractual obligations, service levels, and regulatory compliance are consistently met.\nProvide prompt support during emergencies, shutdowns, and recovery operations.\nConduct toolbox meetings, operational briefings, and ensure accurate reporting and system updates (e.g., D365).\nSupport testing and commissioning activities, root cause analysis, and corrective actions for equipment or system issues.\nCoordinate procurement of parts and services and provide technical solutions or recommendations to clients.\nPlanning and Development\nPlan and conduct regular training sessions to keep service and facilities engineers up to date with the latest technical knowledge, while taking on a proactive mentoring role.\nImplement Lifecycle Replacement Programmes for all M&E equipment and systems, supporting business continuity, service restoration strategies, and contributing to sales opportunities and revenue targets.\nConduct regular technical refresh reviews to ensure systems and solutions remain current and reliable.\nVendor Management\nEstablish and maintain strong vendor relationships and manage service level performance in accordance with agreements\nManage and supervise on-site vendors, ensuring timely and quality delivery of services\nResponsible for the timely preparation and submission of quotations, including obtaining vendor quotations.\nCoordinate the procurement of parts and services required to support operational needs.\nContinuous Development\nConduct regular technical refresh reviews to ensure systems and solutions remain current and reliable.\nPlan and conduct regular training sessions for upskilling and technical competency enhancement.\nPromote a culture of safety, operational excellence, and proactive service improvement.\nIdentify opportunities to enhance service delivery, operational efficiency, and customer satisfaction.\nClient Management\nManage and maintain strong client relationships, ensuring service expectations and contractual deliverables are consistently met.\nAct as the primary point of contact for client communications, providing timely updates, technical recommendations, and solutions.\nGather client feedback and coordinate with internal teams to drive continuous improvement in service quality and customer satisfaction.\nAny other duties assigned by Manager.\nSkills\nRegulatory Compliance, Contractual Requirements, Testing & Commissioning, Maintain Discipline, Root Cause Analysis, Procurement for Production Operations, Vendor Management, Emergency Response, Vendor Relationship Management, Technical Delivery, Reporting, Manpower Planning and Deployment, preparation of quote, Health & Safety Compliance, Procurement of 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