{"id":1103420,"url":"https://alion.io/job/proactive-technology-management-it-support-technician","title":"IT Support Technician","company":{"id":449989,"name":"Proactive Technology Management","domain":"proactivemgmt.com","url":"https://alion.io/company/proactive-technology-management","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":133000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Path Planning","optional":false},{"name":"Sophos","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-17T19:24:31Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Proactive Technology Management is looking for an experienced IT professional to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. We offer a fairly defined, upward path with money and responsibility.\nLocation:\nWe are looking for someone to work full time either local or remote between the hours of 10am-7pm or 11am-8pm EST.\nProactive Technology Is Different:\nMonthly check-ins and annual path planning\nDefined path for career development and personal growth\nFun, team-based approach\nConstantly learning new tech\nWe are Nuts about IT\nThe Path:\nTechnician -> Integrator -> Engineer -> Consultant\nAlong the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. This makes you a Primary. Moving along this path will put you in charge of larger clients, requiring more extensive knowledge of technology to help support our clients. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud.\nOur Primaries are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential.\nThe Position:\nWe are hiring an experienced technician entering at the Integrator level. This person would work a hybrid schedule, with most troubleshooting being handled remotely. 4+ years working at or above Tier 3-level support or in a specialist role is preferred.\nPrimary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you!\nWhat to expect in your first 30 days:\nWeek 1 - Shadow and Learn\nThis is your initial introduction to our team, processes, and accounts. We make sure you understand our systems and how we use them, and help you acclimate to our company structure and what your daily schedule layout looks like. This week is a lot of shadowing and sitting in on larger projects and joining our call queue. You will start tracking your time on a regular basis in our ticketing system (ConnectWise Manage).\nWeek 2 - Shadow and Start Doing\nAfter your initial introduction to the team, your shadowing will transition to more of an active role in troubleshooting and on-site projects. Your schedule could include handling a few remote troubleshooting tickets or calls and joining another tech for an on-site for the second half of the day. Ideally our new employees will have first-hand experience in client interactions, on-site projects, and remote troubleshooting by the end of Week 2.\nWeek 3 and Week 4 - Do and Observe\nApproaching your first 30 days with Proactive, you should feel confident jumping in the call queue, taking tickets and hand-offs from other team members, joining techs for on-site visits, and tracking all of your time consistently. You will have a 30-day check-in to ensure you feel confident doing the above, tracking your hours, and have a solid understanding of what your job expectations are on your team.\nRequirements\nThis is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.\nMust Have:\n5+ Office 365 and Windows Server experience\n5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)\n5+ Network Setup experience (installing AP's, switches, and firewalls)\nExtensive experience leading migrations\nExtensive experience in virtualization and networking\nAbove and beyond customer service\nGood To Have:\nBachelor's degree\nIT-related certifications\nMSP Experience\nResponsibilities:\nSetting Up Customer Networks (cloud to keyboard)\nWindows Server Installation\nConfiguration Maintenance\nOngoing Support (access points, firewalls, and switches)\nRemote troubleshooting of client, as well as on-site when required\nMonday - Friday schedule\nOne Saturday per month for the first 18 months\nBenefits\nFull Medical Benefits\n2 Weeks Paid Vacation\nFull Time\nDental & vision insurance\n401(k) matching","description_format":"text","description_chars":4806,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-22T02:47:16Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.62,"p_room":0.55,"age_days":26,"expected_fill_days":22,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/proactive-technology-management-it-support-technician","json_url":"https://alion.io/job/proactive-technology-management-it-support-technician.json","meta":{"generated_at":"2026-10-17T22:46:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449989},"rest":"https://alion.io/mcp/rest/get_company?id=449989"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproactive-technology-management-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproactive-technology-management-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproactive-technology-management-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proactive-technology-management-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproactive-technology-management-it-support-technician"}]}