{"id":2604542,"url":"https://alion.io/job/proactiviti-level-2-run-technician-systems-support-engineer","title":"Level 2 Run Technician / Systems Support Engineer","company":{"id":4423600,"name":"Proactiviti","domain":"proactiviti.com","url":"https://alion.io/company/proactiviti","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T09:17:07Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T15:33:28Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Proactiviti is a technology-driven company delivering innovative digital solutions to businesses across multiple industries. We partner with fast-growing startups and enterprise organizations to help streamline operations, improve decision-making, and drive business impact through technology.\nWe are seeking a highly motivated Level 2 Run Technician / Systems Support Engineer to serve as an escalation point for complex technical issues across cloud and on-premises environments. This role goes beyond traditional help desk support and requires a professional capable of independently owning incidents from initial triage through resolution and root cause analysis.\nThe ideal candidate has experience working in MSP or multi-tenant environments, thrives in SLA-driven operations, and demonstrates strong technical expertise across Microsoft technologies, networking, endpoint management, and infrastructure support. This individual will play a key role in maintaining system stability, minimizing operational risk, and delivering exceptional support to end users and clients.\nWhat you'll do:\nAct as the primary escalation point for complex technical incidents and service requests.\nOwn incidents end-to-end, including triage, troubleshooting, resolution, documentation, and root cause analysis.\nSupport and administer Microsoft 365, Entra ID (Azure AD), Active Directory, and related Microsoft technologies.\nTroubleshoot issues across cloud and on-premises environments.\nDiagnose and resolve networking issues involving VPNs, DNS, DHCP, TCP/IP, routing, and firewalls.\nSupport endpoint management, workstation administration, software deployments, and device troubleshooting.\nMonitor system health and proactively identify operational risks and improvement opportunities.\nCreate and maintain technical documentation, knowledge base articles, and standard operating procedures.\nCollaborate with internal teams, vendors, and stakeholders to resolve technical issues efficiently.\nEnsure compliance with service-level agreements (SLAs) and operational standards.\nParticipate in problem management activities and continuous service improvement initiatives.\nAssist with system maintenance, upgrades, and infrastructure support activities.\nLeverage automation and AI-assisted tools where appropriate to improve efficiency and service quality.\nQualifications:\n4+ years of experience in technical support, systems administration, infrastructure support, or managed services environments.\nExperience supporting cloud and on-premises infrastructure.\nStrong knowledge of Microsoft 365, Entra ID (Azure AD), and Active Directory.\nHands-on experience with Windows administration and endpoint support.\nSolid understanding of networking fundamentals, including VPNs, DNS, firewalls, DHCP, and TCP/IP.\nExperience owning escalated incidents from triage through resolution.\nAbility to perform root cause analysis and implement corrective actions.\nExperience working in SLA-driven and multi-tenant support environments.\nStrong troubleshooting and problem-solving skills.\nExcellent documentation and knowledge-sharing practices.\nAbility to communicate effectively with technical and non-technical stakeholders.\nProfessional English communication skills (written and verbal).\nAbility to work independently and take ownership of critical support issues.","description_format":"text","description_chars":3332,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate 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