{"id":4058087,"url":"https://alion.io/job/probe-cx-customer-care-representative","title":"Customer Care Representative","company":{"id":2948209,"name":"Probe CX","domain":"probecx.com","url":"https://alion.io/company/probecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-13T21:27:27Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.\nLove helping people? Want a role with a direct impact?\nJoin the Probe CX team as a Customer Care Representative at our new Bundall Contact Centre on the Gold Coast. We are seeking Full-Time or Part-Time team members who believe every interaction makes a real difference in a person's life.\nBecome an integral part of a supportive team where you will genuinely connect with meaningful work. You will collaborate to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.\nOur centre is conveniently located in the heart of Bundall, surrounded by cafes. We are just a 10-minute drive from Southport, Surfers Paradise, and Broadbeach, and 20 minutes from Labrador, Runaway Bay, and Helensvale, offering ample parking and easy access to public transport.\nDay in the life of a Customer Care Representative\nBe a Customer Champion: You'll be the friendly voice and helpful hand for our older Australians, their families & carers - by assisting them in accessing different types of care packages & services available - you will be making a meaningful difference.\nSolve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard & valued.\nTeam Up for Success: Collaborate with your colleagues to share insights, celebrate wins; embrace an innovation mindset to create meaningful customer experiences\nLearn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career!\nYour skills to pay the bills\nA natural communicator with excellent verbal and written skills\nSomeone who thrives in a fast-paced environment and can juggle multiple tasks with ease\nA positive attitude and a genuine desire to help others\nProblem-solving prowess and the ability to think on your feet\nProficiency with technology and ability to navigate across multiple platforms and software\nPrevious customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential!\nThink you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you have previously worked in retail, hospitality, admin or a call centre - we value your transferrable skills! If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed!\nThe must-haves\nFull work rights to work within Australia for at least 12 months\nA National Police clearance - satisfactory requirements to be met-we cover the costs\nAvailability to work rotating shifts Monday to Friday between 7:00 am to 10:00 pm; & Saturday 9:00am - 4:00pm\nFull time 38 hours per week or Part-time 30 hours per week across 5 days.\nWhat's in it for you?\nEnjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.\nCareer Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.\nHealth & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life-both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.\nEmployee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.\nEmployee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.\n\nAbout Probe CX\nProbe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.\nHow to Apply?\nClick on 'Apply Now'.\nProbe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!\nAll communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.","description_format":"text","description_chars":5215,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-11T06:36:07Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.572,"p_room":0.9,"age_days":15,"expected_fill_days":26,"reasons":["conf:8","stale_co","velocity","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/probe-cx-customer-care-representative","json_url":"https://alion.io/job/probe-cx-customer-care-representative.json","meta":{"generated_at":"2026-11-14T02:29:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2948209},"rest":"https://alion.io/mcp/rest/get_company?id=2948209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprobe-cx-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprobe-cx-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprobe-cx-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/probe-cx-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprobe-cx-customer-care-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4058087}},{"tool":"search_jobs","arguments":{"company":"probecx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4058087},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}