{"id":4058136,"url":"https://alion.io/job/probe-cx-customer-experience-executive-2","title":"Customer Experience Executive","company":{"id":2948209,"name":"Probe CX","domain":"probecx.com","url":"https://alion.io/company/probecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2025-12-09T00:00:00Z","employer_posted_date":"2025-12-09","last_verified_at":"2026-11-11T06:36:07Z","board_verified":true,"closed_at":null,"days_open":337,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":337},"description":"At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.\nMain Activities and Responsibilities: \n\nInbound Calls:\nAnswering all inbound calls landing on the Mercedes-Benz toll free number and addressing all queries from prospects and customers (e.g. offer product consultation, online store stock search support, contract generation, close sale) related to vehicle sales and MBFS products & services. \nResponsible to provide customers with product/sales consultation \nSell vehicles \nHandle customer’s sales complaints \nOutbound Calls:\nCalls to be made by BDC staff to prospects and customers for a variety of reasons like supporting launch campaigns, lead generation, purchase experience survey, online sales etc. \nFostering of customer relationships with outgoing campaign/follow-up/satisfaction calls and lead generation. \nEnd-to-end sales funnel tracking \nTimely follow up with Agent Network, customers, and prospects within stipulated time periods to ensure that appropriate action has been taken on the lead which has been generated. This directly influences sales and customer experience. \nLive Chat\nThe BDC is responsible for the operations of the live chat and for communicating to customers via this medium. The live chat function is a critical function of our sales strategy. \nOnline Sales via DCP/EMH\nThe BDC is responsible for converting leads to new car and demonstrator sales using MBAUP’s online store DCP/EMH. \nLeads are generated through various sources either organically or through lead generation campaigns rolled out by MBAuP which are funneled to the BDC team responsible for online sales. This team in turn calls these leads, conducts a need analysis and attempts to convert the lead to an online or DTOS sale. \nConduct a proper follow-up with each customer who is interested in purchasing a Mercedes-Benz. This activity will directly impact the profitability of the organization and play a crucial role in customer experience. \nQuery Management\nIt will be the responsibility of the BDC to address all queries received by any customer or prospect via any communication medium to MBAuP. \nAd hoc activities \nBased on organizational needs the BDC will need to conduct ad hoc activities or functions. These could be mystery-shopping activities, updating the customer database etc. \nInternal Support\nProviding assistance to non-customer facing BDC processes and operations in terms of reporting, Salesforce record merging, backend support, training and quality assurance \nSocial Media Community Management Services:\nFrequently monitoring channels and addressing in a timely manner. Monitoring must be ensured for at least ten hours a day, seven days a week. \nFamiliar with the comment management and escalation process and practice on a regular basis.","description_format":"text","description_chars":3251,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-11T06:36:07Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.11,"p_room":0.28,"age_days":337,"expected_fill_days":24,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-11T09:09:25Z"},"pay":null,"html_url":"https://alion.io/job/probe-cx-customer-experience-executive-2","json_url":"https://alion.io/job/probe-cx-customer-experience-executive-2.json","meta":{"generated_at":"2026-11-11T09:09:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15027,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2948209},"rest":"https://alion.io/mcp/rest/get_company?id=2948209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprobe-cx-customer-experience-executive-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprobe-cx-customer-experience-executive-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprobe-cx-customer-experience-executive-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/probe-cx-customer-experience-executive-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprobe-cx-customer-experience-executive-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4058136}},{"tool":"search_jobs","arguments":{"company":"probecx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4058136},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}