# Customer Experience Executive

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. Main Activities and Responsibilities: Inbound Calls: Answering all inbound calls landing on the Mercedes-Benz toll free number and addressing all queries from prospects and customers (e.g. offer product consultation, online store stock search support, contract generation, close sale) related to vehicle sales and MBFS products & services. Responsible to provide customers with product/sales consultation Sell vehicles Handle customer’s sales complaints Outbound Calls: Calls to be made by BDC staff to prospects and customers for a variety of reasons like supporting launch campaigns, lead generation, purchase experience survey, online sales etc. Fos

- **Id**: 4058136
- **Url**: <https://alion.io/job/probe-cx-customer-experience-executive-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Makati, Philippines
- **Countries**: PH
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2025-12-09T00:00:00Z
- **Employer posted date**: 2025-12-09
- **Last verified at**: 2026-11-11T06:36:07Z
- **Board verified**: yes
- **Days open**: 337
- **Description format**: text
- **Description chars**: 3251
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Artificial Intelligence, Professional Services, Business Process Outsourcing (BPO)

## Company

- **Id**: 2948209
- **Name**: Probe CX
- **Domain**: probecx.com
- **Url**: <https://alion.io/company/probecx>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

## Technologies

- **Salesforce** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 337

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-11T06:36:07Z

## Liveness

- **Score**: 3
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.11
- **P room**: 0.28
- **Age days**: 337
- **Expected fill days**: 24
- **Reasons**: conf:2, win:tail, crowd:
- **Computed at**: 2026-11-11T09:10:47Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.