{"id":4058075,"url":"https://alion.io/job/probe-cx-customer-support-consultant-guarding-services","title":"Customer Support Consultant - Guarding Services","company":{"id":2948209,"name":"Probe CX","domain":"probecx.com","url":"https://alion.io/company/probecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T06:36:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.\nWe are seeking a switched on, motivated, and confident Casual Customer Support Consultant to join our existing team based in Essendon Fields, Victoria. This role is designed to offer true flexibility and fantastic work-life balance, allowing you to easily manage your other activities, family, or study commitments. If you enjoy helping others, we encourage you to apply.\nThe Role\nYou will be responsible for providing critical support to our client's Guarding Services team. Your day will involve handling customer service, administrative tasks, and email communications, answering a variety of enquiries received from client team members and accounts across Australia.\nKey Details\nStart Date: 23 November 2026\nRole Type: Casual \nTraining: 1 week. Fully paid, full time training\nLocation: Office based role. Essondon Fields\nOperational Hours: Shifts - 24/7, 365 days including Public Holidays\nThis is not your run of the mill Customer Support Consultant role.\nRound-the-Clock Availability: We require readiness to be rostered within our 24/7, 365-day contact center environment, covering shifts across days, nights, weekends, and public holidays.\nFlexible Shift Capacity: Capacity to work extended shifts, up to 12 hours, when required, which contributes to your ability to secure the \"true flexibility\" mentioned in the role description\nTraining Investment: Availability to attend 1 full week of paid Full Time training to ensure your success and long-term readiness for the role.\nReliable Commute: Ability to safely and reliably commute to our Essendon Fields office for all scheduled shifts.\nApplicants must hold current Citizenship, Residency, or Full time work rights for this role (with availability to work 38 hours per week).\nSuccessful applicants must be able to supply 2 recent work referees and successfully complete a prepaid Fit 2 Work National Criminal History Check.\nWhat makes a successful Customer Support Consultant\nComposure and Resilience: You maintain professionalism and calm while efficiently managing a high volume of inbound calls in our bustling, 24/7 contact center.\nCustomer-Obsessed Problem Solver: A dedication to resolving a variety of enquiries from client team members and accounts, ensuring effective and efficient outcomes for the Guarding Services team.\nAdept with Technology: You are proficient in rapidly navigating and operating across multiple computer systems and software platforms to keep pace with customer interactions.\nClear, Professional Communicator: You possess outstanding verbal and written skills to provide precise and professional support across phone, email, and administrative correspondence.\nEagerness to Grow: A proactive willingness to rapidly absorb new skills and knowledge, ensuring you stay updated on changes in processes and policies.\nConsistent Performer: The ability to meet output, quality, and response-time Key Performance Indicators (KPIs) in a demanding but rewarding environment.\nWhy Join Us?\nAccess an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.\nAccess to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands\nParticipate in fun group activities like Pizza/takeout days, Office Pajama days, celebrate holidays/festivals in the office with food and games.\nRespectful, inclusive, and ethical workplace culture that values integrity and honesty.\nAbout Probe CX\nProbe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.\nHow to Apply?\nClick on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.\nProbe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.\nWe provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!","description_format":"text","description_chars":5024,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-11T06:36:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-11-11T09:25:10Z"},"pay":null,"html_url":"https://alion.io/job/probe-cx-customer-support-consultant-guarding-services","json_url":"https://alion.io/job/probe-cx-customer-support-consultant-guarding-services.json","meta":{"generated_at":"2026-11-11T09:25:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15584,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2948209},"rest":"https://alion.io/mcp/rest/get_company?id=2948209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprobe-cx-customer-support-consultant-guarding-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprobe-cx-customer-support-consultant-guarding-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprobe-cx-customer-support-consultant-guarding-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/probe-cx-customer-support-consultant-guarding-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprobe-cx-customer-support-consultant-guarding-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4058075}},{"tool":"search_jobs","arguments":{"company":"probecx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4058075},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}