{"id":4207590,"url":"https://alion.io/job/probe-cx-digital-experience-engineer-genesys-cloud-ai","title":"Digital Experience Engineer - Genesys Cloud & AI","company":{"id":2948209,"name":"Probe CX","domain":"probecx.com","url":"https://alion.io/company/probecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Claude Code","optional":false},{"name":"Cursor","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:05:20Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T00:05:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.\nBe the Technical Engine Behind Next-Gen AI & Cloud Contact Centers\nAre you a Genesys Cloud engineer or CCaaS specialist who loves building custom API integrations, prototyping with AI, and seeing the real-world impact of your work with clients?\nAt Probe CX, we’re expanding our Digital team in Manila-and we’re looking for a sharp, hands-on Digital Experience Engineer who wants to move beyond routine ticket queues and help shape how modern contact centers run.\nAbout the Role\nBased in Manila and reporting to our Senior Manager - Digital Experience and Success, you will serve as the technical engine for building, integrating, and optimizing our client-facing digital and CX platforms.\nWorking across Genesys Cloud, Amazon Connect, and complementary AI and knowledge ecosystems-including Convai Oration, Upland Panviva, livepro, and Symtrain-you will translate solution blueprints into clean code, build custom webhooks and REST APIs, lead platform optimization programs, and use modern AI tools like Cursor and Claude to prototype and ship solutions in days instead of weeks.\nWhat You’ll Be Doing\nTechnical Implementation & API Integration: Develop, configure, and deploy omni-channel CX workflows, custom webhooks, REST APIs, and middleware connecting Genesys Cloud and Amazon Connect with client CRMs and backend systems.\nL3 Engineering & Root-Cause Resolution: Serve as an escalation point for complex system and integration bugs-performing deep root-cause analysis and refactoring configurations to boost stability, lower latency, and streamline agent workflows.\nPlatform Success & Client Engagement: Partner directly with clients and our Digital Architects on ongoing platform success programs-running optimization reviews, translating technical features into business wins, and keeping system diagrams and API specs sharp.\n R&D, Prototyping & AI-Accelerated Delivery: Build and validate Proofs of Concept (PoCs) using conversational AI, automation, and licensed AI coding tools (Cursor, Claude Code, Gemini)-helping transition successful sandbox experiments into production-ready modules.\nWhat You Bring to the Table\n CCaaS & Cloud Platform Expertise: 2-3+ years of hands-on experience in CCaaS or CRM platforms (or an Engineer, Architect, or Customer Success technical role), with strong Genesys Cloud capability as a must and Amazon Connect as a strong plus.\n APIs, Webhooks & Technical Execution: Solid experience building and troubleshooting REST APIs, JSON data flows, and CRM integrations-with the ability to turn architectural designs into clean, reliable configurations (Python or scripting experience is a bonus).\nAI Curiosity & Modern Mindset: You actively embrace new ways of working. Whether you’re already using Cursor, Claude, or Gemini in your daily workflow or building AI side projects, you’re eager to push what’s possible.\n Ecosystem Exposure (Nice to Have): Familiarity with conversational AI or agent-assist tools such as Convai Oration, Upland Panviva, livepro, or Symtrain, plus any relevant cloud or CCaaS certifications.\nClient-Facing Confidence & Ownership: Strong analytical and problem-solving skills paired with clear communication-you’re comfortable fronting client meetings, taking full end-to-end accountability, and upholding strict data security and privacy standards.\nWhy Join Our Digital Team in Manila?\nThis role is designed for ambitious engineers who want fast career growth, real technical autonomy, and direct exposure to international clients.\nYou’ll get hands-on access to enterprise AI engineering tools, close collaboration with global Digital leaders, and the opportunity to turn R&D ideas into live enterprise solutions.","description_format":"text","description_chars":4203,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-13T00:05:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-13T02:02:30Z"},"pay":null,"html_url":"https://alion.io/job/probe-cx-digital-experience-engineer-genesys-cloud-ai","json_url":"https://alion.io/job/probe-cx-digital-experience-engineer-genesys-cloud-ai.json","meta":{"generated_at":"2026-11-13T02:02:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4259,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2948209},"rest":"https://alion.io/mcp/rest/get_company?id=2948209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprobe-cx-digital-experience-engineer-genesys-cloud-ai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprobe-cx-digital-experience-engineer-genesys-cloud-ai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprobe-cx-digital-experience-engineer-genesys-cloud-ai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/probe-cx-digital-experience-engineer-genesys-cloud-ai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprobe-cx-digital-experience-engineer-genesys-cloud-ai"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4207590}},{"tool":"search_jobs","arguments":{"company":"probecx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4207590},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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