{"id":4058072,"url":"https://alion.io/job/probe-cx-inbound-customer-service","title":"Inbound Customer Service","company":{"id":2948209,"name":"Probe CX","domain":"probecx.com","url":"https://alion.io/company/probecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T06:36:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.\nOur NZ team is experiencing a period of growth and we would love for you to join our branded retail client.\nWe are currently looking for casual Customer Service Representatives to support our customers with their online orders.\nYou will be responsible for providing exceptional customer service, answering general enquiries and following up on deliveries.\nWe are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.\nKey Details\nCasual Role. \nCommencing : 30 November 2026\nOperational hours: 8.00am - 2.00am NZT Monday to Sunday \n(Full availability required across all hours - Hybrid work roster)\nEllerslie location\nFull NZ work rights (no restrictions, no student visa) \nAbility to clear a Ministry of Justice Criminal History Check.\nApply Free online here now: Ministry of Justice Link\nTraining and Work Schedule\n30 November to 04 December : \n- Onsite - 40 hours - Classroom training 11am - 7.30pm NZT Mon-Fri \n07 December to 24 December : \n- Onsite - 20-40 hours per week - Academy training between 8.00am-8.00pm NZT Mon-Fri \n25 December - CLOSED\n26 December onward :\n- Hybrid casual roster (0-40 hours per week) 8.00am-2.00am roster Mon-Sun\nTechnology required (for hybrid model)\nStable hardwired internet connection. (No hot-spotting or tethering - internet speed test required)\nSmartphone for 2 factor authentication (no calls required)\nTo be successful in this role, you will need to:\nDeliver amazing customer experiences every time in a prompt and professional manner\nCompetently use technology and multitask between different systems while actively listening\nEntering customer requests / queries online\nMaintaining accurate customer records\nCulture & Benefits What we can offer you:\nComprehensive paid training\nHourly rate + On Target Earnings bonus (based on achieving KPI’s)\nA diverse and supportive working environment - everyone is welcome here and our differences make us stronger\nUnlimited access to a trusted mental health platform\nOpportunity for career progression \nSkills & Experience\nPrior customer service experience preferred but not essential\nAbility to guide, support and convey information to a variety of people\nStrong communication skills with the ability to listen and understand customer needs \nA positive 'can do' attitude\nOur promise to you.\nThere is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. 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