# IT Incident, Problem and Change Manager

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. At Probe CX, we are an award-winning global leader in customer experience (CX) management, digital transformation, and business process outsourcing. With over 45 years of industry excellence, we combine advanced digital tools, proprietary AI, and intelligent automation with exceptional human capability to deliver transformative outcomes for enterprise and government clients across Australasia and globally. Grounded in a culture of diversity, accountability, and respect, Probe CX is dedicated to safeguarding operational continuity while building the future of digitally enabled customer experience. Role Overview We are seeking a high-performing Incident, Problem & Cha

- **Id**: 4058094
- **Url**: <https://alion.io/job/probe-cx-it-incident-problem-and-change-manager>
- **Role**: Leadership
- **Role family**: Leadership
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Quezon City, Philippines, Makati, Philippines
- **Countries**: PH
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-22T00:00:00Z
- **Employer posted date**: 2026-10-22
- **Last verified at**: 2026-11-11T06:36:07Z
- **Board verified**: yes
- **Days open**: 20
- **Description format**: text
- **Description chars**: 6709
- **Description truncated**: no
- **Benefits**: Continuous learning, Hybrid work
- **Relocation offered**: no
- **Industries**: Artificial Intelligence, Professional Services, Business Process Outsourcing (BPO)

## Company

- **Id**: 2948209
- **Name**: Probe CX
- **Domain**: probecx.com
- **Url**: <https://alion.io/company/probecx>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

## Technologies

- **Agile** — Optional: no
- **AWS** — Optional: no
- **Azure** — Optional: no
- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **ITSM** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 20

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **Philippines** — Iso: PH; Kind: country

## Lifecycle

- Event: open; At: 2026-11-11T06:36:07Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.834
- **P room**: 0.75
- **Age days**: 20
- **Expected fill days**: 28
- **Reasons**: conf:4, win:late
- **Computed at**: 2026-11-11T11:04:53Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.