{"id":4058086,"url":"https://alion.io/job/probe-cx-operations-manager","title":"Operations Manager","company":{"id":2948209,"name":"Probe CX","domain":"probecx.com","url":"https://alion.io/company/probecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-15T04:11:01Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.\nJob Purpose\nThe Operations Manager is responsible for overseeing day-to-day operations and ensuring efficient, cost-effective, and timely delivery of services in line with quality standards and client requirements. This role drives performance, productivity, and profitability through effective operational strategies while leading Team Leaders and cross-functional stakeholders across multiple lines of business.\nKey Responsibilities:\nOversee operations across multiple lines of business (LOBs), managing Team Leaders and operational staff\nLead and coach Team Leaders to achieve productivity, quality, customer experience, and client KPI targets\nEnsure daily service levels, compliance standards, and performance objectives are consistently met\nDevelop team and individual goals and implement action plans to drive results\nMonitor staffing, workforce coverage, and training needs to ensure operational readiness\nCollaborate closely with internal departments, campaigns, and senior management\nEnsure excellent client service through effective issue resolution and continuous improvement initiatives\nEnsure compliance with company policies, procedures, and operational standards\nSupport talent development, succession planning, and team capability building\nQualifications\nAt least 1-2 years of Operations Manager experience\nPreferably with Blended account experience\nDemonstrated leadership and people management skills\nExperience in budget planning, forecasting, and performance reporting\nStrong communication, organizational, and decision-making abilities\nProficient in MS Office and call center operational tools\nAbility to manage multiple priorities in a fast-paced environment\n Must be amenable to work in Eastwood, Quezon City","description_format":"text","description_chars":2257,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing 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