{"id":4058088,"url":"https://alion.io/job/probe-cx-software-engineer-conversational-ai","title":"Software Engineer - Conversational AI","company":{"id":2948209,"name":"Probe CX","domain":"probecx.com","url":"https://alion.io/company/probecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Git","optional":false},{"name":"JavaScript","optional":false},{"name":"LLM","optional":false},{"name":"Node JS","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"TypeScript","optional":false},{"name":"Anthropic","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Gemini","optional":true},{"name":"Multi-Agent Systems","optional":true},{"name":"OpenAI","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-11T06:36:07Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.\nAbout ConvAI\nConvAI operates at the forefront of voice AI and conversational customer experience. As a specialist technical unit within Probe CX, we engineer modern solutions-including our flagship platform, Oration, and an advanced LLM Insights analytics engine. Our mission is to replace rigid, legacy call menus with natural, AI-driven voice experiences that reduce operational overhead and elevate user satisfaction.\nThe Role\nWe are hiring a Senior Backend Developer with 5+ years of experience to architect and scale our AI-powered product suite. This position is primarily backend-focused, leaning heavily on Node.js and TypeScript, while demanding hands-on capability with modern LLMs and Generative AI. You will build resilient backend services, design APIs, and engineer intelligent conversational workflows within a supportive culture that values technical ownership, innovation, and work-life balance.\nKey Responsibilities\nBackend Architecture: Build, scale, and maintain backend services and REST APIs utilizing Node.js and TypeScript.\nAI Integration: Embed modern LLMs and Generative AI models into production-ready enterprise applications.\nConversational Workflows: Develop robust chatbots, voice AI assistants, and intelligent conversational pathways.\nSystems Engineering: Navigate databases, third-party APIs, distributed systems, and modern cloud infrastructure.\nCross-Functional Collaboration: Partner with frontend teams to support React-based interfaces and ensure seamless end-to-end feature delivery.\nTechnical Leadership: Drive system architecture, conduct code reviews, optimize technical design, and mentor junior engineers.\nRequirements\n5+ years of professional software development experience.\nAdvanced proficiency in Node.js, TypeScript, and JavaScript.\nA proven track record of designing scalable backend systems and robust REST APIs.\nDirect, hands-on experience building with LLMs, Generative AI, or Conversational AI.\nPractical experience integrating modern AI/LLM APIs into commercial applications.\nWorking knowledge of React to effectively collaborate with frontend counterparts.\nStrong command of database management, API design, version control (Git), and modern engineering practices.\nNice to Have\nFamiliarity with specific frontier models (OpenAI, Azure OpenAI, Anthropic, Gemini).\nExperience with advanced AI architectures, including RAG pipelines, vector databases, and multi-agent workflows.\nExpertise in major cloud platforms (AWS, Azure, or GCP).\nDeep knowledge of microservices and event-driven 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