{"id":4058108,"url":"https://alion.io/job/probe-cx-talent-acquisition-director","title":"Talent Acquisition Director","company":{"id":2948209,"name":"Probe CX","domain":"probecx.com","url":"https://alion.io/company/probecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-11T06:36:07Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.\nThe Talent Acquisition Director will lead and oversee full-cycle recruitment delivery across multiple functions in a high-volume BPO environment. This role is accountable for building scalable hiring strategies, driving recruitment performance, and ensuring timely fulfillment of manpower requirements while maintaining quality, cost efficiency, and strong candidate experience. The role partners closely with Operations, Workforce Management, HR Business Partners, and Senior Leaders to support business growth, client commitments, and workforce plans.\nKey Responsibilities:\nTalent Acquisition Strategy\nDefine and execute the overall Talent Acquisition strategy aligned with business goals, growth plans, and client requirements.\n\nLead end-to-end recruitment for volume hiring, support and leadership positions.\n\nTranslate workforce forecasts into actionable hiring plans across sites and functions.\n\nProvide market intelligence and hiring insights to leadership (talent availability, salary benchmarks, sourcing risks).\n\nRecruitment Operations & Delivery\nOversee full-cycle recruitment performance, ensuring SLAs are met for time-to-fill, hiring volume, and quality.\n\nStandardize recruitment processes, governance, and best practices across sites.\n\nEnsure effective utilization of ATS, sourcing tools,and recruitment technologies.\n\nDrive continuous improvement initiatives and leverage AI and technology to enhance speed, quality of hire, and candidate experience\n\nPeople Leadership\nGuide, support, and foster the professional growth of the entire talent acquisition team.\n\nBuild a high-performing, metrics-driven recruitment organization.\n\nSet clear KPIs and performance expectations aligned with business priorities.\n\nStrengthen recruitment capability through training, coaching, and succession planning.\n\nStakeholder Management\nAct as a strategic partner to Operations, HRBPs, Finance, and Workforce Management.\n\nManage hiring manager expectations and influence decision-making using data and best practices.\n\nSupport client-facing hiring requirements where applicable.\n\nEmployer Branding & Talent Pipeline\nDrive employer branding initiatives to strengthen market presence and candidate attraction.\n\nBuild sustainable talent pipelines through referrals, job boards, campus hiring, partnerships, and vendor management.\n\nOversee recruitment marketing and engagement programs to support volume and niche hiring.\n\nVendor & Cost Management\nManage recruitment vendors and partners, ensuring performance, compliance, and cost efficiency.\n\nMonitor recruitment spend and optimize cost-per-hire.\n\nCompliance & Governance\nEnsure recruitment practices comply with Philippine labor laws, data privacy regulations, and company policies.\n\nMitigate hiring risks and ensure ethical recruitment standards.\n\nQualifications:\nBachelor's degree in Human Resources, Business Administration, Psychology, or a related field.\n\nProven experience leading end-to-end Talent Acquisition in a high-volume BPO.\n\nDemonstrated expertise across all Talent Acquisition functions, including Strategic Sourcing, Volume Hiring, and Corporate & Leadership Hiring.\n\nProven experience leading recruitment operations, workforce planning, and delivering hiring performance through data-driven strategies.\n\nExperience leveraging ATS, recruitment technologies, and AI-powered tools to enhance sourcing, recruitment efficiency, and the candidate experience.\n\nStrong leadership, stakeholder management, communication, and analytical skills, with the ability to influence senior business leaders and drive organizational goals","description_format":"text","description_chars":4123,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing 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