{"id":4058076,"url":"https://alion.io/job/probe-cx-training-manager","title":"Training Manager","company":{"id":2948209,"name":"Probe CX","domain":"probecx.com","url":"https://alion.io/company/probecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T06:36:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.\nWe're looking for an experiencedTraining Manager to lead our Learning & Development function. If you're passionate about developing people, building high-performing training teams, and driving operational excellence through impactful learning initiatives, we'd love to meet you!\nWhat You'll Do\nLead Training Operations: Oversee end-to-end training activities, from needs assessment and program development to delivery and effectiveness evaluation.\nDrive Training Excellence: Ensure training programs meet quality standards, client requirements, and organizational objectives. Partner with the Business: Collaborate with Operations, Quality, and other stakeholders to identify performance gaps and implement targeted learning interventions.\nManage Client-Specific Programs: Oversee trainer certification, Train-the-Trainer initiatives, and campaign-specific training requirements.\nLead & Develop Teams: Coach, mentor, and manage trainers to ensure consistent and effective training delivery.\nMonitor Performance: Analyze training results, trainee performance, and operational KPIs to drive continuous improvement.\nWhat We're Looking For\nBachelor's degree in any field.\nAt least 1-2 years of experience as a Training Manager in the BPO industry. Proven experience managing trainers and end-to-end training operations.\nStrong knowledge of training needs analysis, program development, and training effectiveness.\nStrong leadership, communication, facilitation, and stakeholder management skills.\nExperience handling financial services or banking programs is an advantage.\nImportant Reminders\nMust be willing to work onsite in Global One, Eastwood, Quezon City.\nMust be flexible to work on weekends, holidays, and extended hours as business requires.\nWillingness to travel across sites and support different campaigns when necessary.","description_format":"text","description_chars":2355,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-11T06:36:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-11T08:40:15Z"},"pay":null,"html_url":"https://alion.io/job/probe-cx-training-manager","json_url":"https://alion.io/job/probe-cx-training-manager.json","meta":{"generated_at":"2026-11-11T08:40:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13976,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2948209},"rest":"https://alion.io/mcp/rest/get_company?id=2948209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprobe-cx-training-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprobe-cx-training-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprobe-cx-training-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/probe-cx-training-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprobe-cx-training-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4058076}},{"tool":"search_jobs","arguments":{"company":"probecx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4058076},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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