{"id":756446,"url":"https://alion.io/job/probook-deployment-strategist","title":"Deployment Strategist","company":{"id":687474,"name":"Probook","domain":"probook.ai","url":"https://alion.io/company/probook-2","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":64,"open_postings":10,"ghost_share":0.6,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":117000,"max_usd":259000,"period":"year","method":"role_country_seniority_unknown","sample_n":2707},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T20:00:07Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-09-29T02:15:25Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":23},"description":"ABOUT PROBOOK\nProbook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate.\nOur impact is real. Dispatching the right technician to the right job can mean the difference between a $300 \"band-aid\" fix and a $20,000 system replacement. By automating previously high-touch workflows around-the-clock, Probook ensures a consistent customer experience without the need for 24/7 live staffing. We unify our customers' processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation.\nTHE OPPORTUNITY\nThe Deployment Strategist owns the post-sale technical and operational journey for new customers. This is a project-ownership role: you are responsible for hitting deployment milestones and go-live dates, not just holding a relationship. You sit between the sales handoff and the customer success team, and you are the person accountable for a customer's first experience actually running on the product.\nWHAT YOU'LL DO\nRun kickoff calls and set expectations with new customers on scope, timeline, and what a successful deployment looks like\n\nBuild and manage a deployment project plan, keeping timelines, stakeholders, and internal teams aligned to hit go-live dates\n\nPresent deck overviews and progress updates to customer stakeholders, from operators to executives\n\nTroubleshoot and resolve technical and workflow issues that come up during implementation, without routing them elsewhere\n\nTrain end users and ensure the product is actually being adopted, not just installed\n\nIdentify and flag risk early when a deployment is falling behind, or a customer is disengaged\n\nHand off cleanly to the Customer Success team once a customer is live and stable\n\nProvide feedback to product and engineering based on patterns seen across deployments\n\nWHAT WE'RE LOOKING FOR\n2+ years in an implementation, deployment, or onboarding role at a SaaS company (title may vary: Implementation Specialist, Onboarding Manager, Deployment Strategist, Technical Onboarding Manager)\n\nDirect, hands-on experience running the full implementation lifecycle for a software product - not just supporting one\n\nComfortable running structured kickoff calls, presenting to stakeholders, and managing a project plan independently\n\nTrack record of hitting deployment deadlines and can speak to specifics (number of implementations run, average time-to-go-live, customer count)\n\nStrong ownership instinct - when something breaks, or a customer is stuck, you solve it yourself rather than escalating\n\nComfortable learning a technically complex product quickly and becoming the go-to expert on it\n\nStrong written and verbal communication; able to translate technical detail into plain language for non-technical stakeholders\n\nOrganized and deadline-driven; able to run multiple concurrent deployments without dropping details\n\nBased in or willing to relocate to the NYC area; this is a five-day-a-week in-office role\n\nWHY PROBOOK\nThe Tailwinds: $700B industry with clear tailwinds: AI adoption, labor shortages, and generational transitions creating demand for operational modernization. We are defining the category, not fighting for share.\n\nThe Traction: $XXM ARR in 18 months. Product-market fit proven; now we're scaling.\n\nFunding: $40M raised from Sequoia and Andreessen Horowitz\n\nThe Team: >60 people, our founding team comes from the space and has spent thousands of days onsite with our customers. We live the space. We're also becoming one of the most talent-dense start-ups in NYC (MIT, Harvard, UPenn M&T, Waterloo, Citadel, Palantir).\n\nCompensation & Benefits\nEquity: Meaningful early-stage equity.\n\nSalary: $110,000 - $130,000 (Can flex depending on YOE)\n\nHealth: Comprehensive medical, dental, and vision.\n\nPerks: $500 monthly Ramp card for commuting, meals, gym, etc. (plus $25 in nightly meal delivery credit) and really good office snacks.\n\nAccess: Direct access to world-class investors and advisors.","description_format":"text","description_chars":3996,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["AI Agents","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-09-11T17:26:30Z"}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.427,"p_room":0.75,"age_days":23,"expected_fill_days":25,"reasons":["conf:2","stale_co","win:late"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/probook-deployment-strategist","json_url":"https://alion.io/job/probook-deployment-strategist.json","meta":{"generated_at":"2026-09-29T04:13:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3974,"day_limit":5000,"remaining_today":1026,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}