{"id":2074664,"url":"https://alion.io/job/procallisto-solution-business-analystfunctional-consultant","title":"Business Analyst/Functional Consultant","company":{"id":3809873,"name":"Procallisto Solutions","domain":"procallistosolutions.co.in","url":"https://alion.io/company/procallisto-solution","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ahmedabad, India","Bengaluru, India","Chennai, India","Coimbatore, India","Gurgaon, India","Hyderabad, India","Kochi, India","Kolkata, India","Mumbai, India","Navi Mumbai, India","Noida, India","Pune, India","Thiruvananthapuram, India","India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":248},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T06:57:11Z","employer_posted_date":null,"last_verified_at":"2026-10-08T06:57:11Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Functional Lead Customer Service\n\nExperience : 10 - 15 Years\n\nWork Mode : Hybrid (3 days in office)\n\nSalary : Open Budget / As per Industry Standards\n\nLocations : Ahmedabad, Bengaluru, Chennai, Coimbatore, Gurgaon, Hyderabad, Kochi, Kolkata, Mumbai, Navi Mumbai, Noida, Pune, Thiruvananthapuram.\n\nJob Overview :\n\nWe are looking for an experienced Business Analyst / Functional Consultant with strong expertise in Microsoft Dynamics 365 Customer Engagement (D365 CE) to lead requirement gathering, functional solutioning, and stakeholder engagement for D365 CE implementation and transformation initiatives.\n\nKey Responsibilities :\n\n- Gather and analyse business requirements through stakeholder workshops and discussions.\n\n- Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.\n\n- Provide functional expertise across D365 CE, including :\n\n1. 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