{"id":4278253,"url":"https://alion.io/job/procare-rx-call-center-representative-part-time","title":"Call Center Representative (Part-Time)","company":{"id":4480531,"name":"ProCare Rx","domain":"procarerx.com","url":"https://alion.io/company/procare-rx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gainesville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T15:40:38Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T19:42:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location: Gainesville, GA (On-Site)\nSchedule: Candidates must have flexibility to work variable shifts, assigned holidays and one weekend shift (Saturday or Sunday) each week.\nPay Rate: $16.00/hour\nESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:\nPromptly and courteously answer inbound telephone calls.\nAssess, prioritize and resolve client issues using good listening and comprehension skills.\nEscalate issues to management as appropriate.\nDocument and retain all pertinent information.\nQUALIFICATIONS AND REQUIREMENTS\nMinimum 1 year experience in a customer service position, preferably in a call center environment.\nPBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.\nProficient PC skills in Windows-based applications.\nExcellent verbal and written communications skills.\nExcellent telephone etiquette and strong customer service orientation.\nHighly organized with strong attention to detail.\nExcellent time management skills.\nAbility to work independently and with a team.\nAbility to exercise logical critical thinking in problem solving.\nAbility to be flexible and quickly adapt to the changing needs in the department.\nFlexible with scheduled work hours.\nBilingual English/Spanish is a plus.\nEDUCATION\nHigh School Diploma or equivalent.\nPharmacy Technician Certification is a plus.\nPHYSICAL DEMANDS\nRequires sitting, standing, and occasional light lifting.\nProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. 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