{"id":1642542,"url":"https://alion.io/job/procede-software-support-services-consultant-technical-support","title":"Support Services Consultant (Technical Support)","company":{"id":3854022,"name":"Procede Software","domain":"procedesoftware.com","url":"https://alion.io/company/procede-software","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Solana Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":133000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Solana","optional":true}],"status":"live","first_seen_at":"2026-09-09T23:34:07Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T10:31:57Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Description\nSince 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information.\nProcede Software is seeking a dedicated and service-oriented Support Services Consultant to join our growing Support Services team. In this role, you will play a key part in delivering high-quality support to our valued customers. We're looking for individuals who demonstrate professionalism, strong communication skills, and a genuine commitment to customer satisfaction. You will be responsible for identifying, analyzing, and resolving technical issues, ensuring our clients receive timely and effective solutions that support their continued success.\nWhy Procede? - This is what our Chief Customer Officer has to say...watch this video\n**MUST** be available to work on a 6 AM - 6 PM PT (Pacific Time) rotation schedule\nPrimary Job Responsibilities\nThis position provides effective diagnostic evaluation of customer and end-user needs, and in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint\nProvides customers and internal business units with a high level of professional and positive support and service, via a variety of communication channels, including but not limited to, phone, email, and web-based remote-control assistance\nParticipates in support coverage, staffing, and afterhours phone rotations, including review and coverage for team office absences\nProvide support queue coverage to ensure timely customer response and uninterrupted service during onsite customer engagements and other operational needs \nContinually builds and fosters customer relationships and engages customers with ongoing contact\nKeeps informed and current on Procede product offerings, integrations, and related technologies\n May be called upon to deliver product training, assist with sales product demonstrations, present material or workshops during conferences or events, support the development and revision of product documentation and training materials, and assist with special projects as assigned \nProvide on-site support during Implementation go-lives to ensure successful transitions and issue resolution\nShadow on-site engagements to assist customers requiring additional support and reinforce best practices\nParticipate in QA and Operational testing to validate new features, updates, and internal process improvements\nDesired Qualifications/Skills\nEffectively work with Procede Software management, staff, and customers; communicate clearly, concisely and accurately with people, verbally and in writing; practice good time management and organizational skills; strong decision making and problem-solving skills; and exceptional professional behavior\nThe ability to communicate technical issues to non-technical users/customers\nBeginner to intermediate knowledge of dealership management systems (DMS), Microsoft Windows, Microsoft Office Suite, and related technologies; experience with MS SQL Server, Crystal Reports, interfaces, conversions, or software installation and troubleshooting is a plus \nAbility to perform numerous tasks and to prioritize efficiently and effectively all assigned tasks\nMust be team oriented and have strong interpersonal skills; be reliable and dependable. \nHas professional poise and comfort with leading discussions with client decision makers and end-users\nTakes initiative to seek knowledge utilizing all available resources\nRequirements\nBachelor's degree in Computer Science, Business Administration, or a related field preferred; equivalent work experience may be considered \n Experience within the commercial truck or automotive industry, dealer management systems, system analysis, data processing, or software implementation lifecycle strongly preferred\nPrior experience in a customer-facing supportive or consultative role, preferred\n Must be available to participate in a rotating schedule for weekend, after-hours, and holiday support\nTravel Requirements\nMust be available to travel up to 20% of the time to possibly include weekends and holidays; ability to obtain a Real ID for domestic and a passport for international travel, as requested\nPhysical Requirements\nAbility to sit at a desk, computer terminal or meeting table for a long period of time\nAbility to use hands and fingers or adaptive equipment to safely operate assigned equipment\nAbility to lift up to 20 lbs\nAbility to use telephone frequently for a long period of time, and to hear and speak clearly by telephone\nThe Exciting Stuff\nBenefits\nMedical, Dental and Vision\nCompetitive Compensation\nPaid Time Off (PTO)\nVolunteer Day Off (VDO)\n14 Paid Holidays\nLifestyle & Wellness Reimbursement\nRetirement Plan with Company Match\nWork equipment (laptop, monitor(s), keyboard, mouse, etc.)\nDestination office in Solana Beach, CA\nHybrid work schedule\nLocation and Compensation\nThis is a hybrid-remote role; candidates based in San Diego county are expected to work a minimum of one day per week in the office, those residing outside of San Diego county will be considered fully remote. The salary range for this role is $52,000 - $68,500 per year, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.\nIn addition to our comprehensive benefits package, our company encourages and supports career development. We are equally invested in our employees’ success and believe in a partnership where individuals can grow professionally.\nCulture\nWe work hard and play hard; we strive to create a culture that is as equally challenging as it is fun and rewarding! Please view our social media pages to get a glimpse of our company sponsored events:\nFacebook: https://www.facebook.com/procedesoftwareofficial/\nLinkedIn: https://www.linkedin.com/company/procede-software\nWe are proud of our company and welcome you to visit our website to see why and learn a little bit more about us https://www.procedesoftware.com/company/.\nWe hope you are interested in our Company and our Support Services Consultant role and welcome anyone to apply!\nProcede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Procede will not sponsor applicants for immigration-related benefits.\nSalary Description\n$52,000 - $68,500 per year","description_format":"text","description_chars":7335,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T22:33:48Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.52,"p_room":0.55,"age_days":35,"expected_fill_days":25,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/procede-software-support-services-consultant-technical-support","json_url":"https://alion.io/job/procede-software-support-services-consultant-technical-support.json","meta":{"generated_at":"2026-10-15T12:13:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18765,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854022},"rest":"https://alion.io/mcp/rest/get_company?id=3854022"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprocede-software-support-services-consultant-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprocede-software-support-services-consultant-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprocede-software-support-services-consultant-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/procede-software-support-services-consultant-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprocede-software-support-services-consultant-technical-support"}]}