{"id":3356994,"url":"https://alion.io/job/proclinical-it-performance-analytics-lead","title":"IT Performance Analytics Lead","company":{"id":2116512,"name":"Proclinical","domain":"proclinical.com","url":"https://alion.io/company/proclinical","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hook, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":148000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":34},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-27T14:19:49Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T05:31:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Ready to lead the clinical narrative behind a breakthrough therapy and shape the documents that drive regulatory decisions worldwide?\nProclinical is seeking an IT Performance Analytics Lead for a hybrid contract role based in Hook. In this position, you will oversee IT performance data and analytics across Global IT, manage stakeholder demand, and collaborate with various teams to deliver actionable insights for operations management. This role also involves governing the Global Service Management data product and ensuring alignment with enterprise priorities.\nResponsibilities:\nDevelop and implement a roadmap and governance framework for IT performance data and analytics, ensuring alignment with stakeholder needs and organizational goals.\nManage the Global Service Management data product, focusing on data quality, access, compliance, platform efficiency, cost-effectiveness, and business outcomes.\nSupervise contracted data and reporting engineers, overseeing workload capacity, delivery quality, and supplier accountability.\nEstablish a transparent process for analytics requests, including intake, prioritization, and delivery, with clear service levels and stakeholder communication.\nCollaborate with SIAM and ITSM teams to define KPIs, standardize definitions, and implement data-quality controls for service performance and team compliance.\nDrive adoption of best practices and continuous improvement initiatives.\nKey Skills and Requirements:\nBachelor's degree in a relevant discipline or equivalent education and experience.\nProven expertise in IT performance, service management, data analytics, or technology operations.\nStrong skills in stakeholder engagement, data governance, demand management, executive communication, KPI design, data quality, compliance reporting, and vendor management.\nFamiliarity with ITSM data and tools, including Microsoft Power BI and Databricks.\nKnowledge of ITIL service-performance frameworks, data-product management, and data governance.\nExperience leveraging compliance and operational data to enhance service quality, risk management, productivity, and cost efficiency.\nPrior experience working in a global, regulated enterprise environment.\nIf you are having difficulty in applying or if you have any questions, please contact Numhom Sudsok at .\nApply Now:\nIf you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.\nProclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.\nBy submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data - https://www.proclinical.com/privacy-policy","description_format":"text","description_chars":2940,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Athlete Training","Biotechnology"],"lifecycle":[{"event":"open","at":"2026-10-27T20:17:18Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-29T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":2,"expected_fill_days":45,"reasons":["conf:0","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/proclinical-it-performance-analytics-lead","json_url":"https://alion.io/job/proclinical-it-performance-analytics-lead.json","meta":{"generated_at":"2026-10-30T06:11:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8619,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2116512},"rest":"https://alion.io/mcp/rest/get_company?id=2116512"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproclinical-it-performance-analytics-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproclinical-it-performance-analytics-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproclinical-it-performance-analytics-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proclinical-it-performance-analytics-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproclinical-it-performance-analytics-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3356994}},{"tool":"search_jobs","arguments":{"company":"proclinical.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3356994},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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