{"id":3134251,"url":"https://alion.io/job/proclinical-it-specialist","title":"IT Specialist","company":{"id":2116512,"name":"Proclinical","domain":"proclinical.com","url":"https://alion.io/company/proclinical","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Basingstoke, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Power Apps","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-22T15:53:47Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T05:58:32Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Are you experienced and skilled in IT looking for your next step in pharma operations?\nProclinical is seeking an IT Specialist to focus on delivering end-to-end IT infrastructure capabilities to meet business needs while ensuring operational quality and compliance within a global framework. You will act as the primary point of contact for IT infrastructure requirements, collaborating with business teams and external vendors to deliver consistent and effective IT services.\nResponsibilities:\nManage external IT support vendors to ensure service level agreements are met.\nCoordinate IT support requirements with vendor teams and oversee day-to-day IT infrastructure activities.\nProvide support for meeting room technology and high-profile digital/virtual events.\nCollaborate with global service managers to enhance supplier service levels.\nBuild strong working relationships with business partners, IT groups, and vendors.\nCoordinate service and project delivery with onsite business IT leads.\nExplore innovative technologies to simplify and automate processes.\nDeliver IT consultancy and operational support.\nTroubleshoot complex issues and manage service failures.\nSupport budget planning activities.\nFacilitate education for business users to enhance productivity through technology.\nPlan, implement, and support telecommunication equipment and platforms.\nManage site telecom hub and infrastructure assets.\nAssist with procurement tasks, including installation of new IT equipment.\nPerform routine system operations and access security reviews.\nSupport audits and maintain quality and compliance standards.\nIdentify and oversee solutions for IT quality governance improvements.\nMonitor IT quality levels and initiate corrective actions as needed.\nKey Skills and Requirements:\nBackground in Computer Science, Engineering, Information Technology, or equivalent experience.\nStrong customer service skills and familiarity with infrastructure technologies (e.g., desktop, mobility, network, conference room technologies).\nProficiency in Microsoft Office 365 suite, including Outlook and Teams.\nExperience with automation tools such as Power Apps; familiarity with Power BI is advantageous.\nExposure to AI productivity tools like Microsoft Copilot and basic knowledge of generative AI capabilities.\nKnowledge of IT service support frameworks (e.g., ITIL) and quality/compliance practices.\nExcellent communication, teamwork, and interpersonal skills.\nStrong analytical and problem-solving abilities.\nAbility to manage multiple priority projects and coordinate work effectively.\nSome UK travel may be required to support business needs, site activities, and key meetings. \nIf you are having difficulty in applying or if you have any questions, please contact Numhom Sudsok at .\nIf you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.\nProclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. 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