{"id":2534664,"url":"https://alion.io/job/proclinical-product-manager-digital-cx","title":"Product Manager, Digital CX","company":{"id":2116512,"name":"Proclinical","domain":"proclinical.com","url":"https://alion.io/company/proclinical","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Acton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":109000,"max_usd":231000,"period":"year","method":"role_country_seniority_unknown","sample_n":6443},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-14T09:36:31Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-24T17:07:58Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Product Manager - Contract - Acton, MA\nAre you passionate about creating seamless digital experiences and turning customer insights into innovative products that make a real impact?\nProclinical is seeking a Product Manager to join the Digital Customer Experience (CX) team. This position requires a customer-focused mindset, strong leadership skills, and the ability to translate business goals into actionable product initiatives.\nPrimary Responsibilities:\nThe successful candidate will lead the development of innovative digital products and optimize existing capabilities to enhance the customer journey. Collaborating in an Agile environment with cross-functional teams, you will define and execute product roadmaps, prioritize backlogs, and ensure successful delivery of impactful digital solutions.\nSkills & Requirements:\nStrong customer-focused mindset with the ability to translate insights into actionable product strategies.\nProven ability to lead cross-functional teams and foster collaboration across departments.\nExcellent communication skills, with the ability to engage both technical and non-technical audiences.\nExperience in Agile methodologies, particularly in Product Owner or Product Manager roles.\nKnowledge of IT systems development, web platforms, and CRM systems is highly preferred.\nFamiliarity with Scaled Agile Framework (SAFe) is a plus.\nBackground in the medical device industry or digital customer experience is advantageous.\nStrong problem-solving skills and the ability to manage multiple priorities effectively.\nBachelor's degree required; relevant professional experience in product management is essential.\nThe Product Manager's responsibilities will be:\nDevelop a deep understanding of customer needs, market opportunities, and competitive dynamics.\nDefine and execute a clear product vision and integrated roadmap to achieve organizational goals.\nEstablish release targets, scope, and value propositions to drive growth and deliver new innovations.\nCollaborate with other product managers to implement best practices for product management.\nAlign franchise roadmaps with enterprise-wide strategies and priorities.\nPartner with stakeholders to define and prioritize feature backlogs and product requirements.\nWork closely with marketing teams to align product launches with customer journey strategies.\nCreate process flows to illustrate operational impacts of new or improved capabilities.\nDefine features with clear acceptance criteria, dependencies, risks, and success metrics.\nCollaborate with technical architects for solution designs and release planning.\nParticipate in usability studies to incorporate customer feedback into product features.\nSupport business case development for new opportunities and product enhancements.\nServe as the first escalation point for product-related questions and trade-offs during development.\n\nIf you are having difficulty in applying or if you have any questions, please contact Jackie Cerchio at .\nIf you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.\nProclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.\nBy submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data - https://www.proclinical.com/privacy-policy","description_format":"text","description_chars":3604,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology"],"lifecycle":[{"event":"open","at":"2026-10-14T13:51:24Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.538,"p_room":1,"age_days":9,"expected_fill_days":45,"reasons":["conf:3","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/proclinical-product-manager-digital-cx","json_url":"https://alion.io/job/proclinical-product-manager-digital-cx.json","meta":{"generated_at":"2026-10-25T03:37:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2116512},"rest":"https://alion.io/mcp/rest/get_company?id=2116512"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproclinical-product-manager-digital-cx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproclinical-product-manager-digital-cx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproclinical-product-manager-digital-cx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proclinical-product-manager-digital-cx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproclinical-product-manager-digital-cx"}]}