{"id":4288317,"url":"https://alion.io/job/procom-contract-scm-support-analyst-2","title":"Contract SCM Support Analyst","company":{"id":684537,"name":"Procom","domain":"procomservices.com","url":"https://alion.io/company/procomservices","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-13T17:12:54Z","employer_posted_date":null,"last_verified_at":"2026-11-13T17:12:54Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst will provide Supply Chain Management related application and process support to all internal and external clients. The analyst will focus on specific categories of support within the team, provide cross coverage within the team, and endeavor to provide support for all categories within the team.\nResponsibilities\nReceive, analyze and resolve incoming Supply Chain Management related application/process inquiries from suppliers, Business Units, and internal users as Tier 1 support. Including but not limited to purchase orders, service entry sheets, goods receipts, invoice, payment, and rate validation; SAP modules MM, FICO, PM, PS and various connected applications such as OpenInvoice, Ariba, and TRAC\nUtilize the ServiceNow ticket management system to respond to inquiries, monitor tickets, and action response times to ensure resolution achieves defined metrics, undertaking appropriate escalation procedures when required.\nProvide Tier 1 support of P2P applications including SAP, OpenInvoice, Ariba, Maximo, and ServiceNow.\nSupport the execution of P2P process improvements to suppliers and internal users in collaboration with SCM Shared Services, Accounts Payable, Category Management, Master Data, Taxation, and other departments to ensure Cenovus has a best-in-class P2P process.\nAssess the requirements of internal and external customers to determine possible solutions to business issues and recommend enhancement/development of business processes.\nCoordinate SAP MM issues/enhancements/upgrades in partnership with the SCM Systems Team, IT and external offshore resources.\nTriage SAP Staging Table and P2P workflow processing delays/issues. Assist in coordinating resolution.\nParticipate in evolution of the Supply Chain Service Center (SSC) Support Desk Strategy and Sustainment.\nDrive Stakeholder Engagement and Business Unit (BU) relationship development.\nReject or redirect Service Receipts/invoices transmitted via OpenInvoice.\nProvide support, as required, to other functions within the SSC.\nCompetencies \nCustomer Service oriented\nMicrosoft Office products\nSAP","description_format":"text","description_chars":2158,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain"],"lifecycle":[{"event":"open","at":"2026-11-13T22:33:50Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["seen:0","agency","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/procom-contract-scm-support-analyst-2","json_url":"https://alion.io/job/procom-contract-scm-support-analyst-2.json","meta":{"generated_at":"2026-11-14T12:29:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12161,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684537},"rest":"https://alion.io/mcp/rest/get_company?id=684537"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprocom-contract-scm-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprocom-contract-scm-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprocom-contract-scm-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/procom-contract-scm-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprocom-contract-scm-support-analyst-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4288317}},{"tool":"search_jobs","arguments":{"company":"procomservices.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4288317},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}