{"id":3737066,"url":"https://alion.io/job/procom-level-2-it-technician","title":"Level 2 IT Technician","company":{"id":684537,"name":"Procom","domain":"procomservices.com","url":"https://alion.io/company/procomservices-2","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hawkesbury, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":35,"currency":"CAD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-09-30T14:44:16Z","employer_posted_date":null,"last_verified_at":"2026-09-30T14:44:16Z","board_verified":false,"closed_at":null,"days_open":42,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":42},"description":"Level 2 IT Technician:\nOn behalf of our Manufacturing client, Procom is searching for a Level 2 IT Technician for a 12 month contract role. This position is onsite at our client’s East Hawkesbury, ON office.\n\nLevel 2 IT Technician - Job Description:\nThe Level 2 IT Technician will provide advanced technical support by handling complex issues escalated from the Level 1 help desk. The primary focus is on maintaining and improving network reliability in the factory environment, ensuring the network is stable and highly available.\n\nLevel 2 IT Technician - Responsibilities:\n• Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff\n• Assess the current network and implement upgrades to improve uptime and speed\n• Investigate communication loss affecting production machines using packet captures and monitoring tools\n• Work with maintenance and automation teams on machine networks and VLAN segmentation\n• Set up and maintain network monitoring and alerting systems\n• Coordinate with vendors to diagnose and validate network fixes\n• Document processes, procedures, and resolutions clearly and consistently\n• Manage user accounts and permissions within Active Directory and Microsoft 365\n• Deploy, configure, and maintain office hardware, including servers and network devices\n• Mentor Level 1 technicians\n\nLevel 2 IT Technician - Mandatory Skills:\n• Deep knowledge of Windows, macOS, Linux, and Windows Server operating systems\n• Experience with Fortinet, FS, HPE, Ubiquiti, and Mikrotik network equipment\n• Strong understanding of TCP/IP, DNS, DHCP, VPNs, and VLANs\n• Proven troubleshooting skills across hardware, operating systems, and network connectivity\n• Hands-on experience with JIRA or similar ITSM tools\n• Ability to write clear, accurate technical documentation\n• Familiarity with virtualization technologies and cloud environments\n\nLevel 2 IT Technician – Nice-to-Have Skills:\n• Fortinet NSE4 or higher certification\n• Cisco CCNA certification\n• Experience with Microsoft 365 and Azure certifications\n• ITIL 4 Foundation certification\n• VMware VCP or equivalent virtualization certification\n\nLevel 2 IT Technician – Assignment Length:\nThis is a 12 month contract position.\n\nLevel 2 IT Technician - Start Date:\nASAP.\n\nLevel 2 IT Technician - Assignment Location:\nEast Hawkesbury, ON, onsite.","description_format":"text","description_chars":2348,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T10:11:57Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.095,"p_room":0.35,"age_days":41,"expected_fill_days":4,"reasons":["seen:41","agency","velocity","win:tail"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/procom-level-2-it-technician","json_url":"https://alion.io/job/procom-level-2-it-technician.json","meta":{"generated_at":"2026-11-12T04:31:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684537},"rest":"https://alion.io/mcp/rest/get_company?id=684537"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprocom-level-2-it-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprocom-level-2-it-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprocom-level-2-it-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/procom-level-2-it-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprocom-level-2-it-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3737066}},{"tool":"search_jobs","arguments":{"company":"procomservices.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3737066},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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