{"id":2195010,"url":"https://alion.io/job/procon-consulting-technical-trainer-kahua-helpdesk-system-administrator","title":"Technical Trainer / Kahua Helpdesk & System Administrator","company":{"id":8950,"name":"Procon Consulting","domain":"proconconsulting.com","url":"https://alion.io/company/procon-consulting","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":3356},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T19:04:58Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-30T15:20:57Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Procon Consulting is a leading construction management consulting firm with over 25 years of delivering innovative solutions for large-scale projects across the United States. Proudly recognized as an ENR Top 100 firm, we specialize in program management, project controls, commissioning, and technology solutions. At Procon, we foster a culture of growth and development, providing our employees with the opportunity to make impactful contributions to the built environment.\nProcon seeks an experienced Technical Trainer / Kahua Helpdesk & System Administrator to support a federal program through technical training, user support, and system administration of the Kahua project management platform in the Las Vegas, NV area. The selected candidate will develop and deliver training materials, provide day-to-day helpdesk support, troubleshoot system issues, manage user access, and assist with system configuration and ongoing improvements. This position requires collaboration with government stakeholders, project teams, and technical personnel to promote effective system adoption, streamline business processes, and ensure efficient platform operations.\nThis position does not offer employment visa sponsorship. Candidates must be authorized to work in the United States without current or future sponsorship.\nRequirements\nQualifications & Skills\nBachelor’s degree in Information Systems, Business, Education, Construction Management, Engineering, or a related field; equivalent relevant experience may be considered.\nExperience developing and delivering technical or enterprise software training to adult learners.\nExperience providing helpdesk support, application support, system administration, or software implementation assistance.\nAbility to communicate complex technical and business concepts clearly to users with varying levels of technical proficiency.\nExperience developing professional training materials, user guides, knowledge articles, and process documentation.\nStrong troubleshooting, customer service, communication, organizational, and stakeholder management skills.\nAbility to manage multiple requests, prioritize tasks, maintain accurate documentation, and work independently in a client-focused environment.\nAbility to meet applicable federal client background investigation, onboarding, and work authorization requirements.\nDirect experience with Kahua, including user administration, system configuration, workflows, forms, reports, dashboards, and implementation support is preferred.\nExperience supporting enterprise software platforms used in capital programs, facilities management, construction, project management, real estate, or asset management is preferred.\nPrevious experience supporting federal government clients or projects within regulated environments is preferred. \nFamiliarity with IT service management processes, ticketing systems, incident tracking, service requests, and knowledge base administration is preferred. \nRelevant professional certifications in technical training, IT service management, project management, system administration, or Kahua is preferred. \nResponsibilities & Duties\nDevelop, maintain, and deliver role-based instructor-led, virtual, and self-service training for Kahua end users, power users, and system administrators.\nCreate training curricula, job aids, quick-reference guides, Standard Operating Procedures (SOPs), system documentation, and knowledge-base materials.\nAssess training needs, evaluate effectiveness, gather user feedback, and implement improvements to training programs and materials.\nProvide Tier 1 and Tier 2 technical helpdesk support to Kahua users through established ticketing and escalation procedures.\nTroubleshoot and resolve system issues related to user access, navigation, workflows, forms, reports, notifications, data entry, and platform functionality.\nManage and track support tickets, document resolutions, identify recurring issues, and escalate complex technical or security concerns to appropriate teams or vendors.\nAdminister user accounts, roles, permissions, groups, and access requests in accordance with client policies and security requirements.\nSupport system configuration, maintenance, and updates, including workflows, forms, reports, dashboards, notifications, and reference data.\nMaintain accurate system administration records, configuration documentation, training records, and helpdesk performance metrics.\nCollaborate with client stakeholders to identify user adoption challenges, improve business processes, and establish ongoing training priorities.\nSupport system testing, software updates, release communications, user acceptance testing, and change-management initiatives.\nEnsure compliance with applicable federal regulations, cybersecurity standards, records-management policies, accessibility requirements, and client security protocols.\nPerform additional technical training, helpdesk, and system administration duties as assigned to support successful Kahua implementation and ongoing operations.\nPhysical Requirements\nThis position requires regular onsite presence in an active construction environment. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation, including:\nWalking and standing for extended periods while performing site observations and inspections.\nNavigating active construction areas, including stairs, uneven surfaces, temporary walkways, and varying elevations.\nOccasionally bending, stooping, kneeling, crouching, reaching, and climbing as necessary to observe construction activities.\nAccessing mechanical, electrical, utility, process, and other construction areas as required.\nWearing required personal protective equipment (PPE) and complying with all applicable site safety requirements.\nWorking in indoor and outdoor environments with exposure to typical construction-site conditions, including noise, dust, weather, and temperature fluctuations.\nOccasionally lifting and carrying up to 25 pounds.\nBenefits\nSalary commensurate with experience.\nInterested and qualified candidates please submit a cover letter and a resume.\nProcon offers competitive salaries and a comprehensive benefits package, including full medical/dental insurance and 401(K) plan. Procon is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor.","description_format":"text","description_chars":6509,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Engineering Services","Construction"],"lifecycle":[{"event":"open","at":"2026-10-09T19:04:58Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.806,"p_room":0.9,"age_days":20,"expected_fill_days":52,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/procon-consulting-technical-trainer-kahua-helpdesk-system-administrator","json_url":"https://alion.io/job/procon-consulting-technical-trainer-kahua-helpdesk-system-administrator.json","meta":{"generated_at":"2026-10-30T18:27:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7446,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8950},"rest":"https://alion.io/mcp/rest/get_company?id=8950"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprocon-consulting-technical-trainer-kahua-helpdesk-system-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprocon-consulting-technical-trainer-kahua-helpdesk-system-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprocon-consulting-technical-trainer-kahua-helpdesk-system-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/procon-consulting-technical-trainer-kahua-helpdesk-system-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprocon-consulting-technical-trainer-kahua-helpdesk-system-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2195010}},{"tool":"search_jobs","arguments":{"company":"proconconsulting.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2195010},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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