{"id":859613,"url":"https://alion.io/job/proconex-sales-support-specialist","title":"Sales Support Specialist","company":{"id":687247,"name":"Proconex 2010 Inc.","domain":"proconex.com","url":"https://alion.io/company/proconex","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Royersford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-09-03T16:59:54Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-09T06:14:42Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers-in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.\nJob Overview\nThe Sales Support Specialist plays a key role in supporting sales operations, customer order execution, and project coordination activities. This position serves as a central point of communication between customers, suppliers, sales engineers, purchasing, operations, and other internal teams to ensure orders and projects are processed accurately, documentation requirements are met, and customer expectations are delivered on time. The role requires strong organizational, problem-solving, and communication skills and supports continuous improvement initiatives that enhance operational efficiency and customer satisfaction.\nKey Responsibilities\nCoordinate customer purchase orders and resolve order-related issues with customers, suppliers, purchasing, and internal teams.\nSupport sales engineers with quotations, order entry, change orders, project coordination, and administrative activities.\nCreate and manage purchase orders and transactions within ERP systems, customer web portals, or ticketing systems\nMonitor critical orders, expedite shipments, and help ensure supplier delivery commitments are met.\nMaintain customer records, project documentation, reports, and document control processes.\nRespond to customer inquiries, provide product information, and manage customer portal activities.\nCoordinate training quotations, registrations, and logistics as needed.\nSupport inventory, shipping, inspection scheduling, and documentation requirements.\nCollaborate with operations and business teams to identify root causes, improve processes, and implement solutions.\nAttend customer, supplier, and internal meetings as required.\nBasic Qualifications\nAssociate degree or equivalent experience\n2+ years of experience in sales support, sales administration, order fulfillment, customer service, project coordination, or a related business support role.\n2+ years of experience using ERP, CRM, ticketing systems or other business systems for order management and record maintenance.\n2+ years of experience using Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.\n2+ years of experience resolving customer, supplier, or operational issues\n2+ years of experience maintaining business documentation, records, and reporting activities.\n2+ years of experience communicating professionally with internal and external stakeholders.\nPreferred Qualifications\nBachelor's degree.\nExperience with IFS ERP or similar enterprise systems.\nExperience supporting sales engineers, technical sales teams, or project-based organizations.\nExperience coordinating customer orders, purchase orders, documentation, and fulfillment activities.\nExperience with process improvement initiatives.\nKnowledge of inventory management, shipping, and supplier coordination.\nFamiliarity with industrial, engineering, automation, or technology-based products and services.\nWe are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.\nProconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.\nWhen receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending in @proconexdirect.com, @proconex.net or @valspec.net. Any other domains are impersonations and should be ignored.\nCandidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time.\nAny third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.\nProconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.","description_format":"text","description_chars":4958,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation"],"lifecycle":[{"event":"open","at":"2026-09-13T09:11:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":1,"median_offered_wage_usd":110000,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.678,"p_room":0.44,"age_days":66,"expected_fill_days":46,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/proconex-sales-support-specialist","json_url":"https://alion.io/job/proconex-sales-support-specialist.json","meta":{"generated_at":"2026-11-09T07:49:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5479,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687247},"rest":"https://alion.io/mcp/rest/get_company?id=687247"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproconex-sales-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproconex-sales-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproconex-sales-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proconex-sales-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproconex-sales-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":859613}},{"tool":"search_jobs","arguments":{"company":"proconex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":859613},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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