{"id":3874626,"url":"https://alion.io/job/procook-customer-service-administrator","title":"Customer Service Administrator","company":{"id":689248,"name":"ProCook","domain":"procook.co.uk","url":"https://alion.io/company/procook","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T15:48:52Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T03:03:41Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Let's get cooking!\nAt ProCook, we're passionate about helping people enjoy cooking and creating memorable moments in the kitchen. We're looking for a friendly, enthusiastic, and customer-focused Customer Service Administrator to join our Customer Service team on a temporary basis.\nIf you love helping people, solving problems, and delivering brilliant service, this could be the perfect opportunity for you.\nAs one of the voices behind the ProCook brand, you'll support customers across phone, email, and live chat, making sure every interaction leaves them feeling valued and confident they've received exceptional service.\nThis is a fix term contract until the end of February 2027.\nWhat you'll be doing\nNo two days are quite the same in our Customer Service team. From helping customers find the perfect product to resolving delivery queries, you'll play a key role in creating a seamless ProCook experience.\nYou'll:\nDeliver friendly, professional, and efficient support via email\nResponsible for warehouse return handling and updating courier portals \nProcess customer orders accurately and confidently\nHelp customers with product advice, order updates, and after-sales support\nInvestigate and resolve customer queries, always looking for the best possible outcome\nWork closely with our courier partners to help ensure successful and timely deliveries\nRecord customer feedback and report product issues through the appropriate channels\nSupport the smooth running of our online ordering process\nHandle customer information responsibly and in line with data protection requirements\nAct as a positive ambassador for the ProCook brand in every customer interaction\nThis role is a Monday to Friday position 9am to 5pm with Mon to Thursday office work and Friday Working from home.\nRequirements\nWhat we're looking for\nWe're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding service.\nYou'll be a great fit if you have:\nExcellent communication skills, both written and verbal\nGreat attention to detail and accuracy\nThe ability to manage multiple tasks and prioritise effectively\nGood IT skills, including experience using email, live chat, and order management systems\nA calm and positive approach when working under pressure\nA proactive, customer-first mindset\nThe ability to work independently while also being a supportive team player\nWhy join ProCook?\nAt ProCook, we're proud of our people and the service we deliver. You'll join a supportive team where your contribution matters, your ideas are valued, and every day brings an opportunity to make a real difference to our customers. Plus, you'll be part of a team that won Best Customer Service Team of the Year in 2025 at the People in Retail Awards.\nIf you're passionate about customer service and ready to be part of a team that shares your enthusiasm, we'd love to hear from you.\nBenefits\nHourly rate £13.47/hr\n Free parking on-site\n Free gym access on-site\n Unlimited coffee and tea throughout the day\n Free fresh fruit and cake daily\n Subsidised meals - breakfast and lunch \n Hybrid Working\n Opportunity to work with a passionate team who won Best Customer Service Team of the Year in 2025 at the People in Retail Awards. \n Generous colleague discount - 40% off to spend in store or online \n B Corp certified company committed to ethical practices and sustainability\n A company recognised as a Great Place to Work for 5 consecutive years\n Disability Confident Leader\nWe Welcome Everyone\nAt ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.\nIf you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.\nAbout ProCook’s Sustainability Commitment:\nAt ProCook, sustainability is at the heart of what we do.\nAs a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.\nBy joining our team, you will contribute to our efforts in creating a positive impact on the planet.","description_format":"text","description_chars":4163,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Kitchenware & Cookware"],"lifecycle":[{"event":"open","at":"2026-11-06T15:48:52Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:3","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/procook-customer-service-administrator","json_url":"https://alion.io/job/procook-customer-service-administrator.json","meta":{"generated_at":"2026-11-10T05:34:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12942,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689248},"rest":"https://alion.io/mcp/rest/get_company?id=689248"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprocook-customer-service-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprocook-customer-service-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprocook-customer-service-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/procook-customer-service-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprocook-customer-service-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3874626}},{"tool":"search_jobs","arguments":{"company":"procook.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3874626},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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