{"id":781730,"url":"https://alion.io/job/procreate-customer-support-specialist","title":"Customer Support Specialist","company":{"id":688725,"name":"Procreate","domain":"procreate.com","url":"https://alion.io/company/procreate-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hobart, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":115000,"period":"year","method":"role_country_seniority_unknown","sample_n":25},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Procreate","optional":true}],"status":"live","first_seen_at":"2026-06-04T00:49:51Z","employer_posted_date":"2026-06-04","last_verified_at":"2026-10-31T10:05:33Z","board_verified":true,"closed_at":null,"days_open":149,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":149},"description":"We’re looking for a dedicated Customer Support Specialist to help us serve our large and growing user base. We’re driven by the desire to deliver the best creative software experience for our global community.\nYou’ll bring excellent communication skills, a genuine passion for helping people, and the ability to quickly understand both user needs and product functionality. Your primary responsibility will be supporting our global creative community in English plus one additional language. We are currently looking for fluency in Chinese or Japanese.\nWhat you'll do\nRespond to customer support queries with empathy, clarity, and accuracy.\nManage and respond to App Store reviews.\nWork alongside Quality Assurance Specialists to identify and escalate product issues.\nLearn and apply knowledge of new and existing software features.\nDeliver support primarily in English language plus one additional language (Japanese, or Chinese) as required.\nRequired Skills\nGenuine passion for customer service and the ability to provide a personalised experience.\nFluency in English and one of the following: Chinese or Japanese.\nComfortable working across teams and communicating with cross functional teams if needed. \nSolution-oriented and able to resolve issues effectively.\nBonus Skills\nAn understanding of creative tools and the communities that use them is a plus.\nConfidence using Apple hardware and software\nInterest or ability in video editing/creation to support user guidance. 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