{"id":2617092,"url":"https://alion.io/job/procter-gamble-brand-consumer-manager-with-german","title":"Brand & Consumer Manager with German","company":{"id":871,"name":"Procter & Gamble","domain":"pg.com","url":"https://alion.io/company/pgcareers","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":109,"ghost_share":0,"stale_share":0.716,"repost_share":0.009,"time_to_fill_p50_days":42,"computed_at":"2026-10-22T06:10:10Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T12:26:11Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T02:43:54Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Location\nBUCHAREST OFFICEJob Description\nReady to lead and elevate consumer experiences for some of the world’s most iconic brands?\nJoin P&G as a Brand & Consumer Manger with German and take ownership of the Consumer Relations operation for leading brands such as Ariel®, Pampers®, Gillette®, Oral-B®, and Pantene®. In this role, you will lead, coach, and develop a team of Consumer Relations Specialists, ensuring exceptional service delivery while continuously improving how we serve consumers.\nIf you are a people leader with a passion for consumer care, operational excellence, and driving continuous improvement, this role is for you.\nWhat You’ll Do\nLead, coach, and motivate a team of Consumer Relations Specialists, fostering a high-performance, consumer-centric culture.\nTrack team performance, service quality, and key operational metrics to meet or exceed targets.\nOversee onboarding, training, and ongoing capability building to ensure consistent service delivery.\nManage complex and escalated consumer cases, acting as the key escalation point and decision-maker for sensitive or high-impact issues.\nEnsure consumers are treated with empathy and kept informed throughout the resolution process.\nDrive process and service enhancements through continuous improvement and change initiatives.\nAnalyze consumer feedback and complaints to identify trends and root causes, translating insights into actionable improvements.\nPartner with cross-functional stakeholders (e.g., Supply Chain, Quality, Brand, Market teams) to resolve issues and enhance end-to-end consumer journeys.\nJob Qualifications\nExcellent verbal and written communication skills in English & German are required\nBachelor’s degree / Master’s degree\nProven experience in consumer care, customer service, or complaint handling, with demonstrated people leadership experience\nStrong problem-solving, and decision-making skills, with the ability to operate confidently under pressure\nExperience driving process improvements, service optimization, or operational excellence initiatives\nCollaborative leadership style combined with strong ownership and accountability\nWhy Join Us?\nMarket Leader Stability: Lead consumer care for a trusted global company with long-term strength and world-class brands\nCompetitive Salary & Benefits: Market-leading compensation, meaningful benefits, and language bonus\nPeople-Centric Environment: Lead in an inclusive, supportive culture that values growth and development\nWork-Life Balance & Wellbeing: Flexible working and holistic wellbeing programs designed for different life stages\nWhat’s in It for You - Our Benefits\nCompetitive salary package, annual bonus and vacation bonus\nRare language pay benefit: 1800 RON gross/month\nPrivate medical insurance & life insurance & 24 Hours Accident Insurance\nStock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investments \nFlexible working schedule & Hybrid Work from Home/Work from Office option\nMeal allowance and access to our private canteen\n Flex Benefits Fund allows employees to customize their benefits according to their unique situations, aspirations, and life stages. You can allocate flexibly for your Mental, Financial, Physical, and Work-Life Wellbeing (e.g., sports, dental, public transportation support, cultural events, books & study materials, kids care expenses, pet care, etc) \nAccess to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc.\nFresh fruits every day in the office\nEmployee Assistance Program - confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue. \nThe above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies.\nApplication Process\nApply Online: Submit your CV through our career portal\nScreening: Our Talent Acquisition team will review your application and contact you if shortlisted\nAssessment: Online assessment and language evaluation\nInterviews: Virtual and/or in-person interviews with the hiring team\nOffer & Onboarding: Successful candidates receive an offer and join our onboarding program\nWe aim to keep the process transparent and efficient, with updates at every stage. Learn more: Hiring FAQ\nAbout P&G\nWe produce globally recognized brands such as Ariel®, Pampers®, Gillette®, Oral-B®, and Pantene®. With operations in over 70 countries, P&G is committed to diversity, inclusion, and equal opportunity.\nLearn more at http://www.pg.com\nApply now and lead consumer experiences that make a real impact.\nAt P&G #weseeequal\nWe are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.\nWe ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.\nJob Schedule\nFull timeJob Number\nR000161092Job Segmentation\nExperienced Professionals","description_format":"text","description_chars":5454,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cleaning & Household Products","Baby Products","Personal Hygiene & Toiletries","Hair Care Products"],"lifecycle":[{"event":"open","at":"2026-10-15T12:26:11Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.613,"p_room":1,"age_days":6,"expected_fill_days":42,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/procter-gamble-brand-consumer-manager-with-german","json_url":"https://alion.io/job/procter-gamble-brand-consumer-manager-with-german.json","meta":{"generated_at":"2026-10-22T12:44:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":871},"rest":"https://alion.io/mcp/rest/get_company?id=871"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprocter-gamble-brand-consumer-manager-with-german"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprocter-gamble-brand-consumer-manager-with-german"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprocter-gamble-brand-consumer-manager-with-german"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/procter-gamble-brand-consumer-manager-with-german\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprocter-gamble-brand-consumer-manager-with-german"}]}