Consumer Relations Specialist

Job Location

Job Description

Location: San José, Costa Rica

Working hours: 8am to 5pm or 7am to 4pm, based on Eastern Standard Time (EST). Full on-site attendance for at least the first 5 months. Following this period, a hybrid work model may be available based on business needs.

Profile: Consumer Relations Specialist

Accommodations: P&G is committed to providing accommodations to any applicant with a disability during the recruitment, assessment, and selection process. If you need an accommodation related to your disability in order to participate in the recruitment process, please click here to submit your request. If you require an accommodation for the assessment process: 1) submit your request, 2) do not complete either assessment until you have been contacted for documentation verification.

Join us as a Consumer Relations Specialist, where every conversation is an opportunity to create positive change and enhance consumer satisfaction! In this vital role, you will deliver exceptional service through various communication channels, including phone, email, and chat. Strong interpersonal skills, including empathy and active listening, are essential for engaging with consumers effectively. You will address inquiries and provide detailed product information. Additionally, you will resolve issues efficiently while following established protocols to ensure a consistent and positive experience. We welcome candidates with strong communication skills, and diverse experiences in consumer engagement or any roles involving consumer interaction, who can problem solve and find solutions to enhance consumer satisfaction in this fast-paced environment.

As a Consumer Relations Specialist, you will serve as an expert on specific product segments, guiding clients through troubleshooting and warranty claims. You will assess consumer needs to provide tailored product recommendations that enhance satisfaction. If you value collaboration and enjoy building relationships, this role is for you! Additionally, you will maintain accurate records of interactions and recommend improvements to messaging strategies and processes. Collaborating with teams, you will investigate escalations to ensure timely responses to consumer inquiries.

In this role, you will foster strong relationships with consumers through personalized support and engagement on social media. You will participate in initiatives that drive consumer loyalty and retention, enhancing our brand presence. Contributing to the knowledge base, you will ensure accurate resolutions and support your team with product knowledge and best practices. You will collaborate with colleagues to share insights and foster a positive team environment that encourages feedback and innovation. Your daily work will drive meaningful value for our Brands, by collecting insightful info that can influence purchase decisions, transform product quality, and guide initiatives in Research & Development - all while providing a firsthand perspective on what matters most to our valued consumers.

Job Qualifications

Must-Have Skills:

• Advanced proficiency in English (spoken and written)
• High school diploma

Nice-to-Have Skills:

• Prior experience in customer service.
• Bachelor's degree or currently enrolled as a university student.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Soft Skills:

• Detail-oriented with strong organizational skills.
• Strong problem-solving skills.

Important Notes for Candidates:

• Please complete the online assessments within the next 24 hours after your application for the position.
• Please note that the communication process for this job posting may take longer than usual, extending over several months, as it is connected to multiple positions.
• Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information. Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.

What We Offer:

• Responsibilities from Day 1, allowing you to take ownership of your projects
• Continuous mentorship from passionate colleagues and formal training opportunities
• A competitive salary and benefits package

About Us:

P&G serves consumers worldwide with a strong portfolio of trusted brands, including Always®, Ariel®, Crest®, Gillette®, Pampers®, and Tide®. Our community operates in approximately 70 countries. For more information about us and our brands, please visit www.pg.com.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We ensure reasonable accommodations for individuals with disabilities during the application or interview process. Please contact us to request accommodations.

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