{"id":3841371,"url":"https://alion.io/job/procurify-technical-customer-success-engineer","title":"Technical Customer Success Engineer","company":{"id":3173,"name":"Procurify","domain":"procurify.com","url":"https://alion.io/company/procurify","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-11-05T19:13:43Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T12:20:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Technical Integration Specialist (One Year Contract)\nABOUT THE ROLE\nProcurify is the agentic procurement platform that helps mid-market organizations get complete control over their spend. We’re trusted by hundreds of companies around the world, across industries like biotechnology, education, health care, manufacturing, and software, to manage over $100B in spend. We’re looking for a talented and team-driven Technical Integration Specialist to join us on our journey.\nIn this role, you will act as a critical bridge between our Engineering team, our Go-To-Market teams, and external vendors. You will sit within the Engineering organization, but your focus will be on the successful deployment and maintenance of punchout integrations that power our purchasing flows. You will triage incoming requests, manage direct communication with vendors, and ensure technical hurdles are removed to help customers purchase through their preferred suppliers.\nSuccess in this role requires a collaborative mindset. You will build strong relationships across our business, advocate for customer outcomes, and approach challenges with curiosity and quick decision making. We are looking for someone who brings an entrepreneurial approach, questions the status quo, and contributes to our larger strategic goals as we scale.\nWHAT YOU'LL BE WORKING ON\nSupplier Integration & Punchout Management\nOwn the Punchout Lifecycle: Serve as the primary technical point of contact for implementing punchouts in our Product. You will coordinate directly with external vendors to obtain necessary credentials, configure integration settings, and validate connectivity.\nTesting & Implementation: Rigorously test connections to ensure data integrity and seamless user experience before releasing integrations to customers. You will add and configure punchouts directly within the product.\nExternal Stakeholder Management: Communicate effectively with non-technical and technical representatives to resolve credentialing or configuration blockers.\nInternal Collaboration & Support\nTriage & Prioritize: Receive and triage integration requests from Customer Success and Sales team members. You will assess technical requirements and prioritize work based on business impact and customer urgency.\nTechnical Troubleshooting: Operate as a Tier-2 technical resource to diagnose and resolve complex configuration issues. You will investigate defects and performance bottlenecks related to punchout workflows.\nEngineering Partnership: Collaborate with the broader Engineering team to resolve issues or suggest architectural improvements for the punchout framework.\nTooling & Automation\nPython Development: Utilize Python to implement and test cXML punchouts configurations in the product.\nDocumentation: Create and maintain comprehensive technical documentation for punchout workflows and vendor-specific configurations to ensure accurate knowledge transfer.\nKPIs: Punchout time-to-value, Ticket resolution time (MTTR).\nLead With CARES:\nCommitment: Demonstrates accountability and follow-through, delivering reliably and owning outcomes in a way that others can depend on.\nAmbition: Takes initiative with curiosity and a growth mindset, pursuing bold ideas that elevate impact and performance.\nResilience: Shows adaptability, composure, and perseverance through challenges, staying focused and effective in a fast-changing environment.\nExcellence: Brings rigor, collaboration, and a strong quality focus to deliver high-performing solutions and raise the bar for outcomes.\nSimplicity: Applies focus, clarity, and streamlining to cut through complexity and enable efficient, impactful execution.\nWHO WE'RE LOOKING FOR\nProfessional Experience: 2+ years of experience in technical support, implementation engineering, or a similar customer-facing technical role within SaaS.\nPython Proficiency: Experience with Python, including reading, debugging, and working within established codebases.\nCommunication Skills: Exceptional written and verbal communication skills. You are comfortable leading conversations with external vendors and internal stakeholders.\nTechnical Knowledge: Understanding of web technologies and API concepts (REST, HTTP protocols). Familiarity with data formats such as cXML or JSON is highly valued.\nProblem Solver: Strong analytical skills with the ability to work autonomously to resolve configuration and connectivity issues.\nEmpathetic & Accountable: You act with compassion, believe that your team's success is your success, and communicate effectively with both technical and non-technical colleagues.\nMaintains a professional and current LinkedIn profile, ensuring it is updated upon joining Procurify to reflect their new role and maintain a consistent company presence.\nWHY PROCURIFY?\nHelp us modernize spend management\nProcurify is redefining how organizations manage spend - transforming a historically manual, reactive process into a strategic advantage. Today, hundreds of companies trust us to manage billions in spend, and we’re just getting started.\nPowered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers. Read the press release here. With fresh investment, a strong product foundation, and big ambitions in AI and payments, we’re entering our next phase of growth. That means a real opportunity to shape what we build, how we scale, and the impact we have on our customers.\nThe best part? The team. We’re a group of builders who move fast, think big, and show up for each other. No egos, no passengers, just people who want to do great work and win together.\nIf you’re looking for a place where you can make a real impact alongside a team that raises the bar, you’ll fit right in.\nBe empowered to do your best work\nWe’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:Be empowered to do your best work\nWe’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:\nFlexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! And US if applicable.\n\nResponsible time off: We offer a flexible approach to time off; we trust our team to take the time they need to rest and recharge while staying accountable to their commitments.\n\nExtended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.\n\nContinuous Learning: We host regular educational lunch and learns to help our team grow, share knowledge, and stay curious.\n\nStock options: Everyone has a chance to own a part of Procurify with our competitive stock program.\n\nLEARN MORE\nProcurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.\nIf you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.\nApply online today and let’s start a conversation.\nTo learn more about Procurify, check out these resources:\nCheck out what our customers are saying about us\n\nLearn more about our procure-to-pay platform","description_format":"text","description_chars":7788,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Stock options"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-11-05T22:58:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/procurify-technical-customer-success-engineer","json_url":"https://alion.io/job/procurify-technical-customer-success-engineer.json","meta":{"generated_at":"2026-11-06T14:52:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27638,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3173},"rest":"https://alion.io/mcp/rest/get_company?id=3173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprocurify-technical-customer-success-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprocurify-technical-customer-success-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprocurify-technical-customer-success-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/procurify-technical-customer-success-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprocurify-technical-customer-success-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3841371}},{"tool":"search_jobs","arguments":{"company":"procurify.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3841371},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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