Senior Product Manager, Software - Draper, UT

The Senior Product Manager at ProdataKey (PDK) puts the customer at the center of everything and is responsible for defining, executing, and evolving the roadmap for PDK’s cloud-based access control software platform and mobile applications. The PDK platform enables security integrators to deliver customized IP-based, cloud-connected solutions that include door controllers, readers, wireless locks, sensors, I/O interfaces, and more.

In this role, you will own the strategy and execution of PDK’s software platform, partnering closely with security integrators, engineering, UX, and internal stakeholders to deliver exceptional installation and end-user experiences. The ideal candidate brings deep knowledge of the physical security industry and leads continuous product discovery to identify customer needs, validate opportunities, and translate insights into clear product requirements. Working closely with UX and engineering, you will guide products from early ideation through successful delivery.

This is a high-impact, highly visible role that requires balancing long-term product vision with day-to-day execution. Success depends on building strong cross-functional relationships and influencing teams across the organization to bring that vision to life.

PDK seeks a leader with a strong background and a proven track record to enhance and expand PDK's software-as-a-service solution and the Product Management team.

Key Responsibilities

(30%)Roadmap and Strategy

• Develop and communicate a clear product strategy for the software product portfolio that supports the company's objectives.

• Create and maintain a product roadmap that reflects market trends and customer demands.

• Spend time with customers to understand their problems before proposing solutions, using customer interviews, field observations, and market research.

• Gather or review market research and competitor analysis to identify opportunities and threats in the access control and security industry.

(45%)Product Management

• Set OKRs and KPIs for products and use product analytics to measure adoption, engagement, retention, and overall product performance.

• Collaborate with cross-functional teams, including R&D, engineering, and design, to drive product development from concept to delivery.

• Define and prioritize product features, specifications, and enhancements.

• Communicate product vision, customer value, and business rationale through clear product documentation.

• Make product decisions that create value for customers and move the business forward, using KPI results to evaluate investments.

• Develop go-to-market strategies, pricing, positioning, and success metrics for new products and major feature releases.

• Travel to customer sites and industry conferences as needed.

• Leverage AI tools to improve product discovery, market analysis, and product management efficiency.

(15%)Product Marketing

• Plan and execute successful product launches, coordinating with marketing and sales teams to ensure maximum market impact.

• Coordinate all go-to-market efforts to ensure that all departments in the company are trained and ready for new products and features.

• Identify key customer benefits, distinctive competency(ies), and competitive advantages.

(10%) Process Development

• Publish and organize all product requirements in a central location.

• Collect and analyze customer feedback, satisfaction metrics, and feature adoption data to identify trends and drive continuous improvement.

• Foster a culture of innovation, collaboration, and excellence within the organization.

Qualifications

• Bachelor's degree in a related field (e.g., Engineering, Information Systems, Business, or Marketing).

• Minimum of 5 years of product management experience managing software as a service or solutions, preferably delivering commercial or consumer products in the security industry (access control, alarms, video surveillance). Mobile app

• Proven track record of defining, managing, delivering, and discontinuing products with minimal guidance and a high attention to detail.

• Excellent leadership, team management, and communication skills - both written and verbal.

• Self-motivated with exceptional organizational and project management skills.

• Analytical mindset with experience using quantitative and qualitative customer insights, product analytics, and business metrics to make data-driven decisions.

• Working knowledge of cloud security principles, identity and access management, role-based access control (RBAC), audit logging, authentication (SSO/OAuth), and common SaaS security and privacy frameworks (e.g., SOC 2, GDPR) is preferred.

• Energized by and thrives in a dynamic, fast-paced environment.

• Makes and owns decisions. Uses information available and knows when to seek additional input.

• Understanding of agile vs waterfall development methodologies, including defining prioritized stories for product designers and engineering (experience using JIRA a plus).

Benefits

• PTO, holiday, and sick leave

• 401(k) with match

• Child care assistance

• Health Insurance

• Life Insurance

• Vision Insurance

• Dental Insurance

• Disability Insurance

• Health Saving Account

Location

This is an on-site position working from our HQ office in Draper, Utah.

About ProdataKey (PDK)

ProdataKey is a leading innovator of cloud-based access control products and services. We are passionate about creating technology that enhances the security, safety, and experience of the professionals who install electronic access control systems and the businesses that rely on PDK every day to secure their facilities.

PDK has been ranked among Utah’s 100 fastest-growing companies by MountainWest Capital Network. For more than a decade, we’ve built a profitable, rapidly growing business in a resilient industry. We’re looking for leaders who think like owners, obsess over customers, and thrive in a self-directed environment.

Our customers choose PDK because our products are intuitive, reliable, and easy to use. In return, we offer a collaborative, challenging workplace where teamwork, leadership, and employee success are valued, along with competitive compensation and comprehensive benefits.

If you have a passion for driving innovation in the access control and security industry and want to play a pivotal role in shaping the future of our product portfolio, we encourage you to apply for this Senior Product Manager position. Join our team and help us deliver cutting-edge solutions to enhance security and peace of mind for our customers.

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If you're looking for a career with a growing company where you are part of a team dedicated to making a difference, you'll enjoy your career with us!