{"id":1941874,"url":"https://alion.io/job/prodatakey-systems-technicianhelpdesk-draper-ut","title":"Systems Technician/Helpdesk - Draper, UT","company":{"id":2366343,"name":"ProdataKey","domain":"prodatakey.com","url":"https://alion.io/company/prodatakey","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":136000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-14T13:37:27Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"About the Role\nAs a Systems Technician, you will serve as the primary point of contact for our team's hardware, user accounts, and essential IT platforms. In this hands-on role, you will manage user account provisioning and MFA enrollment during onboarding and offboarding, troubleshoot endpoint devices, and provide front-line Salesforce CRM support and basic administration. Beyond resolving daily user tickets, you will manage hardware assets, track software licenses, and build clear technical and self-service documentation. If you are a proactive problem-solver with a passion for troubleshooting and a knack for keeping technology reliable, we would love to have you on our team.\nEssential Functions:\nThe following list of functions is descriptive of the work to be performed, but it should not be construed as an exhaustive list of responsibilities, processes, or tasks that the job may require.\nInitial point of support for all laptops, desktops, peripherals, video displays, and conference room equipment.\n\nFront-line Salesforce CRM support for users, permissions, case triage, basic troubleshooting\n\nSalesforce CRM workflow and general system administration, maintenance, and troubleshooting.\n\nInitial point of support for user account management, password resets, and troubleshooting.\n\nManage employee onboarding and offboarding (provisioning, MFA enrollment, deprovisioning)\n\nUser and group administration within the company IDP/user account management platform.\n\nManage the helpdesk ticket queue to accurately reflect current workload, problem systems, etc.\n\nEnd user software license tracking.\n\n· Management and asset tracking of end-user devices and equipment.\n\n· Endpoint enrollment and software deployment.\n\n· Create and maintain thorough documentation related to IT processes and procedures.\n\n· Create and maintain end user self-service helpdesk documentation\n\nQualifications:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nMinimum Qualifications:\n1-3 Years in IT support or helpdesk, or equivalent hands-on experience\n\nExperience administering a cloud productivity suite, including user, group, and license management\n\nFamiliarity with a major CRM platform as a user or junior administrator\n\nBasic networking literacy regarding TCP/IP, DHCP, DNS, VLANs, etc.\n\nSolid troubleshooting skills\n\nAbility to create, edit, and maintain technical documentation\n\nEffective communication skills and the ability to collaborate with stakeholders on technical issues\n\nPreferred Qualifications\nTechnical certifications, such as CompTIA A+, Google IT Support, etc.\n\nExposure to mobile device management tools\n\nExperience with automation scripting\n\nFamiliarity with support ticketing platforms\n\nPhysical access control/security industry background\n\nCompensation & Benefits\nCompetitive salary based on experience\n\nComprehensive medical, dental, and vision coverage\n\n401(k) with company match\n\n3 weeks PTO annually\n\nPaid company holidays\n\nHealth Saving Account\n\nPay Rate Type\nSalary, Full Time Position\nLocation\nThis position is an in-person, non-remote role working from PDK's headquarters located in Draper, UT.\nPhysical Demands and Work Environment:\nThe physical demands described here are representative of those that must be met or may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nProlonged sitting and occasionally lifting/pushing more than 30 pounds or exerting heavy force, in a wide disparity of environmental conditions.\nAbout ProdataKey\nProdataKey (PDK) is a leading innovator in commercial access control. Our intuitive, cloud-based solutions protect life and property across thousands of facilities every day. For 10 consecutive years, PDK has been recognized among Utah’s Top 100 fastest-growing companies.\nPay Rate Type:\nSalaryIf you're looking for a career with a growing company where you are part of a team dedicated to making a difference, you'll enjoy your career with us!","description_format":"text","description_chars":4322,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Events & Ticketing","Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-06T03:46:10Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.384,"p_room":0.28,"age_days":66,"expected_fill_days":27,"reasons":["conf:16","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/prodatakey-systems-technicianhelpdesk-draper-ut","json_url":"https://alion.io/job/prodatakey-systems-technicianhelpdesk-draper-ut.json","meta":{"generated_at":"2026-10-15T10:44:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2366343},"rest":"https://alion.io/mcp/rest/get_company?id=2366343"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprodatakey-systems-technicianhelpdesk-draper-ut"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprodatakey-systems-technicianhelpdesk-draper-ut"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprodatakey-systems-technicianhelpdesk-draper-ut"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prodatakey-systems-technicianhelpdesk-draper-ut\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprodatakey-systems-technicianhelpdesk-draper-ut"}]}