{"id":868476,"url":"https://alion.io/job/prodigal-ai-deployment-lead","title":"AI Deployment Lead","company":{"id":687481,"name":"PRODIGAL","domain":"prodigal.com","url":"https://alion.io/company/prodigal-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":12,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":91000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":636},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-03-02T10:45:29Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-09-27T23:01:47Z","board_verified":true,"closed_at":null,"days_open":209,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":208},"description":"About Prodigal\nProdigal is the connected AI platform leading financial institutions use to run their operations.\nWe work with banks, lenders, credit unions, and other financial companies that lend money to people and manage those relationships over time.\nThese institutions make millions of high-stakes decisions every day. Who should they reach? When should they reach them? What should they say or offer? When should a case move to a human? How should that change based on the borrower, the account, previous interactions, and the regulations involved?\nGetting those decisions right requires a deep understanding of the people, processes, rules, and edge cases behind them.\nProdigal has spent the last eight years building that understanding. More than a billion interactions between financial institutions and their customers have shaped the intelligence, guardrails, and AI agents we now run in production across North America.\nToday, our AI agents analyze conversations, capture context, guide human agents, decide the next action, conduct customer conversations, orchestrate outreach, and help people complete payments and resolutions. They are connected, so what is learned in one interaction can inform what happens next.\nWe are expanding this swarm of AI agents across more of the work financial institutions do: originations, document processing, back-office workflows, servicing, and other critical operations where money, identity, people, and regulation intersect.\nWe are backed by Y Combinator, Accel, and Menlo Ventures, and work with 100+ financial institutions across North America. Listen directly from our CTO, Cofounder - Sangram Raje\n\nThe Role\nThis is one of the most critical and demanding roles at Prodigal.\nAs an AI Deployment Lead, you are the person who takes an AI agent from a signed contract to a live, performing system and then keeps it getting better. You sit at the intersection of customer understanding, technical depth, and operational rigor. You own the outcome.\nYou will work directly with our North American customers - debt collection agencies, lenders, and loan servicers, to understand how their businesses actually run: their call flows, agent scripts/talk-tracks, compliance constraints, telephony/ dialer infrastructure, payment gateways, CRM systems, and APIs. You will translate that understanding into precise requirements and make sure what gets built is right before it ever touches a live call in production.\nThis is not a project management role with a technical veneer. You will design how the agent should think, speak, and behave across every scenario, validate that it does, and push for refinements until the system performs at the level the customer and you expect.\nIf you want to understand how enterprise AI actually gets deployed at scale, not in theory but in production, this is that role.\nWhat You'll Own\nCustomer Discovery and Scoping\nDeeply understand each customer's business and existing call workflows.\nMap their full tech stack: telephony dialer, payment processors, portals, CRMs, and the APIs connecting them\nDesign call flow diagrams and interaction maps that translate customer workflows into precise agent behaviours\nTranslate complex, sometimes ambiguous requirements into clear, actionable scopes for engineering\nDeployment and Phased Delivery\nOwn end-to-end delivery across multiple deployment phases\nManage 4 to 6 concurrent deployments with strong project governance, clear milestones, and zero surprises for the customer\nDrive all customer-facing calls, from kickoff through go-live, with clarity, confidence, and follow-through\nAgent Validation and Performance\nDesign comprehensive scenarios covering happy paths, edge cases and adversarial situations to ensure the agent is production-ready\nConduct test calls alongside Agent Engineers to evaluate agent performance across real-world conditions\nOwn the feedback loop: test → identify gaps → brief the Agent Engineer → retest → validate and approve\nPost-Go-Live Ownership\nStay close after launch: track agent KPIs, surface performance issues, manage post-production bugs, and drive continuous improvement\nLead phased expansion, each new capability is a new deployment with its own scoping, testing, and go-live cycle\nServe as the primary escalation point until the deployment reaches a stable, handoff-ready state\nStakeholder Management\nNavigate multi-stakeholder customer environments: CXOs, Operations, Compliance, IT, and Tech teams, each with different priorities and vocabularies\nBe the person customers trust - responsive, on top of every commitment, and always a step ahead\nInternally, work across functions to unblock delivery and represent the customer's reality\nWho You Are\n2+ years of work experience in B2B SaaS, consulting, digital transformation, or technical deployments/ implementations\nExperience deploying or managing voice AI agents, conversational AI, or automation systems is a strong plus\nFamiliarity with the US consumer finance or debt collections industry is a plus, not a requirement\nYou understand how APIs work, can read a basic integration spec, and can hold a credible technical conversation without being an engineer\nYou're the kind of person who anticipates problems before they surface and builds for them\nStrong communicator, equally comfortable presenting to a CXO and working through an escalation path with an engineer\nYou thrive in ambiguity and figure things out without waiting to be told how. This role comes with high ownership and low hand-holding by design\nYou'll report to the Head of Customer Success and Deployments\nYou'll be joining a growing deployment team\nExperience working with or for North American customers is preferred\nWhat You'll Learn\nHow to take AI agents from demo to production in one of the most regulated, high-stakes industries in the US\nHow to design and validate AI systems that are safe, compliant, measurable, and commercially meaningful\nHow enterprise telephony, payment infrastructure, and compliance requirements shape what AI can and cannot do in the real world\nHow to operate at the intersection of product, AI, and mission-critical customer communication\nFrom day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.\nTo learn more about us - please visit the following:\nOur Story - https://www.prodigaltech.com/our-story\nWhat shapes our thinking - https://link.prodigaltech.com/our-thesis\nOur website - https://www.prodigaltech.com/","description_format":"text","description_chars":6832,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Sports Organizations"],"lifecycle":[{"event":"open","at":"2026-09-13T15:26:26Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.236,"p_room":0.28,"age_days":208,"expected_fill_days":32,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/prodigal-ai-deployment-lead","json_url":"https://alion.io/job/prodigal-ai-deployment-lead.json","meta":{"generated_at":"2026-09-28T04:02:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2402,"day_limit":5000,"remaining_today":2598,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}