{"id":868483,"url":"https://alion.io/job/prodigal-strategy-and-operations-lead","title":"Strategy and Operations Lead","company":{"id":687481,"name":"PRODIGAL","domain":"prodigal.com","url":"https://alion.io/company/prodigal-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":14,"ghost_share":0.357,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2024-03-20T09:44:08Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-11-13T10:29:21Z","board_verified":true,"closed_at":null,"days_open":968,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":967},"description":"About Prodigal\nProdigal is the connected AI platform leading financial institutions use to run their operations.\nWe work with banks, lenders, credit unions, and other financial companies that lend money to people and manage those relationships over time.\nThese institutions make millions of high-stakes decisions every day. Who should they reach? When should they reach them? What should they say or offer? When should a case move to a human? How should that change based on the borrower, the account, previous interactions, and the regulations involved?\nGetting those decisions right requires a deep understanding of the people, processes, rules, and edge cases behind them.\nProdigal has spent the last eight years building that understanding. More than a billion interactions between financial institutions and their customers have shaped the intelligence, guardrails, and AI agents we now run in production across North America.\nToday, our AI agents analyze conversations, capture context, guide human agents, decide the next action, conduct customer conversations, orchestrate outreach, and help people complete payments and resolutions. They are connected, so what is learned in one interaction can inform what happens next.\nWe are expanding this swarm of AI agents across more of the work financial institutions do: originations, document processing, back-office workflows, servicing, and other critical operations where money, identity, people, and regulation intersect.\nWe are backed by Y Combinator, Accel, and Menlo Ventures, and work with 100+ financial institutions across North America. Listen directly from our CTO, Cofounder - Sangram Raje\n\nAbout The Team:\nYou’ll join Prodigal’s Strategy & Operations team, the consulting and services arm of the company. We partner with lenders (Banks, NBFCs & BNPLs etc.) and debt collection agencies to transform how they engage consumers using data-driven insights and AI-powered workflows. The team sits at the intersection of product, data science, and client operations: designing strategy, building execution pipelines, and running experiments that deliver measurable lifts in recoveries and channel performance..\nRole Overview:\nAs a Strategy & Operations Lead, you will own end-to-end consumer engagement and collections strategy for a portfolio of 3-4 clients. This is a hands-on role where you’ll move from problem identification to strategy design to execution, directly operating workflows across various engagement channels. You will work directly with senior client leaders, including CXOs, owning both strategic outcomes and the relationship. In a span of 6-12 months from joining, you'll have the opportunity to hire and lead analysts to amplify your experience and drive more impact.\nResponsibilities :\nStrategy:\nAct as a strategic advisor and industry expert to the CXOs of the customers you manage. They will rely on you for advice on what’s best for their business\nOwn end-to-end engagement strategy, defining strategies to drive improvements in collections & recoveries, self-serve usage, and consumer experience\nDesign structured experimentation frameworks by crafting hypotheses, choosing success metrics, and analyzing results to continuously refine strategy and inform scalable best practices\nPartner with data science teams to shape and operationalize models (e.g., channel affinity, right-time-to-contact, offer logic), ensuring strategies correctly leverage behavioral patterns\nOperations:\nEnsure strategies are implemented and working as expected\nMonitor performance dashboards, resolve workflow issues, and ensure campaigns are live, accurate, and compliant\nDevelop KPI frameworks to track performance, translating data into actionable insights to drive measurable impact\nImprove underlying processes and systems to increase transparency, attribution accuracy, and speed of iteration, partnering with product and engineering on roadmap priorities\nRequirements :\nBachelor's degree in Engineering, Mathematics or a related field (preferably from Tier 1 college) with minimum 1 year of experience in consulting (Tier 1 or Tier 2)\nFamiliarity with SQL, Python, or other data analysis and scripting tools is a plus\nHigh reliability and attention to detail\nStrong communication skills\nBachelor's degree in Engineering, Mathematics or a related field\nOther Job Benefits: \nJob benefits :\n World-class team - You'll get the chance to learn from (and teach) some of the brightest and most skilled people you'll ever meet. Our team members have been part of BCG, Deloitte, EY, Blackstone, Meta, Amazon and are IIT, IIM, BITS alumnus.\nContinuous education - As relentless seekers of knowledge, we sponsor and support any training materials, books, courses, and exam fees for upskilling yourself in areas related to your role - but that's not where it ends. If you make a good case for some extra learning, we're delighted to foot the tab.\nFood at the office - Meals are on us. We won't let your stomach grumble while you hustle.\nHealth insurance - Health always comes first. The health of your family is as important to us, as it is to you. We offer insurance coverage for both you and your family.\nFlexible schedule - We're not a \"clock in, clock out\" company. Morning person? Start work while the world's still sleeping. Night owl? Ramp things up while others are winding down. You're fully trusted to create the right conditions for your own personal peak productivity. We only ask that you be available to your teammates for seamless collaboration.\nGenerous leave policy - Take all the time you need to recharge your batteries - no cap on vacation allowance here. Because a rested, relaxed, and refreshed mind is a happy and effective mind.\n Recreation & team activities - We regularly indulge in friendly football, table tennis, cooking sessions and challenge each other to do those extra push ups or chug that 4th drink (of course that’s Nimbu Pani)\nMeet Sangram - (Cofounder and CTO) and hear his vision for Prodigal below (01:38)\n\nFrom day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.\nTo learn more about us - please visit the following:\nOur Story - https://www.prodigaltech.com/our-story\nWhat shapes our thinking - https://link.prodigaltech.com/our-thesis\nOur website - https://www.prodigaltech.com/","description_format":"text","description_chars":6677,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-13T15:26:26Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.252,"p_room":0.28,"age_days":967,"expected_fill_days":30,"reasons":["conf:1","ghost","win:tail","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/prodigal-strategy-and-operations-lead","json_url":"https://alion.io/job/prodigal-strategy-and-operations-lead.json","meta":{"generated_at":"2026-11-13T14:19:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28632,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687481},"rest":"https://alion.io/mcp/rest/get_company?id=687481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprodigal-strategy-and-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprodigal-strategy-and-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprodigal-strategy-and-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prodigal-strategy-and-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprodigal-strategy-and-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":868483}},{"tool":"search_jobs","arguments":{"company":"prodigal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":868483},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}