{"id":4214379,"url":"https://alion.io/job/productwind-client-success-manager-ecommerce","title":"Client Success Manager, eCommerce","company":{"id":685516,"name":"ProductWind","domain":"productwind.com","url":"https://alion.io/company/productwind","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T19:32:59Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T02:12:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Client Success Manager, eCommerce\nLocation: US or Canada (Remote)\nTravel: 25%\nLevel: Individual Contributor (No People Management)\nWe are seeking a Client Success Manager at ProductWind who is passionate about driving measurable client outcomes in the eCommerce space. In this role, you will own the client relationship post-sale, guiding customers through onboarding, adoption, and long-term growth. You are equally responsible for the commercial health of your portfolio including renewals, upsells, and expansion. When a client is ready to grow, you will own that conversation. When a client is at risk, you will own the recovery. You are responsible for the full account lifecycle. You will act as a trusted advisor, helping brands and agencies succeed on marketplaces such as Amazon, Walmart, and Target, while leveraging ProductWind’s platform to optimize creator campaigns that drive eCommerce goals. This is a full-time, permanent position that can be done remotely from anywhere in the US or Canada.\nWhat You'll Do\nOwn the client relationship\nServe as the primary point of contact for a portfolio of SMB, mid-market, enterprise, and agency\ncustomers.\nLead onboarding, ensuring a smooth transition from Sales to Client Success and a fast\ntime-to-value.\nTrain clients on ProductWind's platform and workflow best practices.\nBuild trusted advisor relationships with key stakeholders, influencing strategic decisions across the account.\nDrive adoption and results\nGuide campaign strategy in partnership with internal execution teams to ensure alignment with client goals and optimal platform performance.\nProactively analyze account health and campaign performance to identify optimization\nopportunities.\nProvide strategic recommendations that empower clients to become platform champions and\nproduct experts.\nEncourage testing of all available solutions to maximize value and drive credit consumption toward burn-down goals.\nTranslate performance data into clear, actionable insights for clients.\nOwn renewals and grow accounts\nOwn the full renewal cycle for your portfolio, including forecasting, negotiation, and on-time close.\nProactively identify upsell, cross-sell, and expansion opportunities and lead them through to close.\nBuild and present growth proposals tied to client business goals and measurable ROI.\nTrack Gross Revenue Retention (GRR) and expansion pipeline as core metrics alongside\ncampaign performance.\nProactively address engagement risks, maintain account health, and own the recovery plan when accounts are at risk.\nCollaborate for impact\nPartner with Operations, Sales, and Product to share customer insights and influence product\ninnovation.\nAct as the voice of the customer internally, advocating for features and improvements that enhance client outcomes.\nPosition Requirements\n3+ years in client success, account management, or eCommerce campaign management.\nProven track record owning a book of business against a commercial target such as a renewals quota, GRR goal, or expansion ARR.\nComfort with commercial conversations including discovery, business case development, pricing, and contract negotiation.\nHands-on experience with Amazon and other marketplaces (Target and Walmart preferred).\nFamiliarity with eCommerce advertising strategies (Paid Search, SEO, Retail Media) and\nmarketplace ecosystems, with prior hands-on campaign execution experience a strong plus.\nProven ability to manage multiple accounts in a fast-paced, high-growth SaaS environment.\nStrong communication, problem-solving, and project management skills.\nAbility to analyze performance data, conduct account audits, and present actionable\nrecommendations.\nSelf-starter who thrives in ambiguity and adapts quickly to change.\nAble to travel approximately 25% and based in a location with reliable travel access to major hubs.\nProductWind Values\nCustomer-Obsessed: Focused on delivering measurable client value.\nCurious and Proactive: Constantly seeking new ways to solve problems and innovate.\nResults-Driven: Accountable for delivering outcomes, not just activity.\nOwnership Mindset: Takes initiative and follows through with excellence.\nBenefits\nUnlimited PTO\nChoice of medical insurance (US and Canada)\nExtended holiday time off\nEqual Opportunity\nProductWind is an inclusive and diversity-friendly employer. We value difference, promote equality, and challenge discrimination. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, color, ethnicity, gender, gender identity, religion, sexual orientation, age, veteran status, or other protected categories.","description_format":"text","description_chars":4638,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Influencer Marketing","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-11-13T02:12:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T03:47:09Z"},"pay":null,"html_url":"https://alion.io/job/productwind-client-success-manager-ecommerce","json_url":"https://alion.io/job/productwind-client-success-manager-ecommerce.json","meta":{"generated_at":"2026-11-13T03:47:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8015,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685516},"rest":"https://alion.io/mcp/rest/get_company?id=685516"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproductwind-client-success-manager-ecommerce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproductwind-client-success-manager-ecommerce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproductwind-client-success-manager-ecommerce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/productwind-client-success-manager-ecommerce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproductwind-client-success-manager-ecommerce"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4214379}},{"tool":"search_jobs","arguments":{"company":"productwind.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4214379},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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