{"id":3175951,"url":"https://alion.io/job/profed-credit-union-call-center-representative","title":"Call Center Representative","company":{"id":2478739,"name":"ProFed Credit Union","domain":"profedcu.org","url":"https://alion.io/company/profedcu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Wayne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T18:41:39Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T20:03:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nPOSITION SUMMARY\nPrimarily responsible for accommodating all incoming member telephone inquiries, requests and transfers, providing Online Banking support and responding to members through email or Secure Chat applications. Additionally responsible for member research and coordination and completion of special projects.\nQUALIFICATIONS\nRequires an efficient and well organized person with in-depth experience and diversified knowledge of credit union services and products. Must become comfortable in embracing new technologies, developing familiarity with computer programs, smart phone technology and apps, and possess troubleshooting and analytical skills. Must have the ability to display sound judgment and professionalism in performing daily business transactions and activities. Ability to multi-task, complete detailed documentation and perform mathematical computation is required.\nPHYSICAL REQUIREMENTS\nClear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to sit and stand for prolonged periods.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nAccommodate all incoming telephone inquiries and requests\nOnline Banking, Bill Pay, Mobile and Tablet App support:\no Troubleshoot and provide guidance for all online banking issues\no Assist members with browser settings and cookies\no Guide members through login process\nMember support through Secure Chat\nMember account research, consultation, and investigation\nCoordination of special projects and tasks\nDocument scanning and verification\nReview various reports\nAdditional duties as assigned\nProFed is an EEO employer - M/F/Vets/Disabled","description_format":"text","description_chars":1681,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-10-23T20:03:27Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:0","urgency","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/profed-credit-union-call-center-representative","json_url":"https://alion.io/job/profed-credit-union-call-center-representative.json","meta":{"generated_at":"2026-10-24T23:33:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2478739},"rest":"https://alion.io/mcp/rest/get_company?id=2478739"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprofed-credit-union-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprofed-credit-union-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprofed-credit-union-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/profed-credit-union-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprofed-credit-union-call-center-representative"}]}