{"id":512743,"url":"https://alion.io/job/profound-implementation-manager","title":"Implementation Manager","company":{"id":4789,"name":"Profound","domain":"tryprofound.com","url":"https://alion.io/company/profound","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":84,"open_postings":67,"ghost_share":0.179,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":127,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","San Francisco, United States","London, United Kingdom"],"countries":["US","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":114000,"max_usd":240000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":482},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-08-10T02:57:03Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-31T03:27:56Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":82},"description":"Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.\nBuilt on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.\nAs an Implementation Manager, you'll own onboarding and enablement execution for our Scaled and Mid-Market customers, ensuring stakeholders are set up for success from day one. You'll run onboarding at scale through recurring sessions, strengthen the systems and curriculum that make the motion repeatable, and ensure customers realize value quickly - independently managing a high volume of implementations and adapting the playbook when customer circumstances require a different approach.\nPartnering closely with Customer Success, Sales, Product, Engineering, and Data, you'll create a best-in-class onboarding experience. This is a build role. You are not stepping into a finished system - you are helping define how onboarding works at scale.\nWhat you’ll do\nOwn the implementation journey for a high-volume portfolio of Scaled and Mid-Market customers, from platform configuration and setup through early value realization\n\nRun weekly onboarding sessions covering platform setup, prompt creation, report interpretation, and Q&A\n\nDesign and continuously improve the scaled onboarding curriculum that serves as the primary implementation motion for Scaled and Mid-Market customers\n\nBuild the enablement infrastructure including session templates, help content, and follow-up sequences to make onboarding scalable without sacrificing quality\n\nIndependently handle escalations and implementation blockers, adapting established playbooks when customer circumstances require a different approach\n\nDefine and track implementation performance metrics, like time to value, configuration completion rate, and operational efficiency, recognizing patterns to continuously improve the quality and efficiency of the implementation motion\n\nEvolve the implementation motion as our customer base grows, building a process that scales without proportional headcount\n\nSurface product gaps, onboarding friction, and recurring issues to Customer Success and Product teams, and create or improve playbooks based on repeated experience\n\nServe as the internal expert on how customers actually use Profound - a dependable subject-matter resource for teammates - and translate that insight into stronger programs, content, and strategy\n\nWho you are\n4-6 years of experience in customer success, onboarding, implementation, or customer education\n\nYou understand the gap between “sold” and “successful,” and have owned the motion that closes it - consistently producing strong outcomes across demanding, high-volume engagements\n\nYou know how to tie implementation to the product value and communicate that to keep customers motivated through the process\n\nStrong facilitator, comfortable leading group sessions, webinars, and office hours with stakeholders at varying levels of sophistication\n\nOrganized program owner who can build a repeatable system from scratch, keep it running, and demonstrate reliable performance across a broad portfolio\n\nSkilled at handling difficult conversations, balancing short-term customer needs against longer-term program objectives, and maintaining customer trust in moments of ambiguity or change\n\nProcess-oriented and data-aware, tracking what works and improving what does not\n\nComfortable operating independently in ambiguity and building systems rather than inheriting them\n\nPower user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains\n\nAI search experience is a plus\n\nLocation\nThis is an on-site role based in our NYC, San Francisco, or London designed for builders who thrive on speed, iteration, and meaningful impact.\nFor this role, the expected base is $129,600 to $138,00 before variable compensation (NYC and SF) and £81,600 to £87,200 before variable compensation (London). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.\nNote: All official communication from Profound will come from a @tryprofound.com email address. 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